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Customer Service Representative

2 months ago

Bournemouth, Bournemouth, United Kingdom DPDgroup Full time

Job Summary

We are seeking an experienced and reliable Customer Service Advisor to join our dedicated and friendly customer services team at DPDgroup. As a key member of our team, you will be responsible for providing exceptional customer service and support to both internal and external customers.

Key Responsibilities

  • Respond to customer inquiries and resolve issues related to parcel delivery and collection.
  • Investigate and resolve missing parcel and delivery disputes.
  • Work closely with drivers, shift managers, and operations managers to identify and resolve issues.
  • Provide excellent communication and problem-solving skills to ensure customer satisfaction.

Requirements

  • Proven experience in a fast-paced customer service environment.
  • Strong communication and interpersonal skills with a confident telephone manner.
  • Ability to build rapport with customers and provide a high level of customer service.
  • Excellent administration skills with proficiency in Microsoft Office programs.
  • High levels of self-motivation and initiative to effectively problem-solve.
  • Demonstrate the core DPDgroup values of Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability.

What We Offer

  • Holiday trading and enhanced maternity and paternity package.
  • Free life assurance and onsite car parking.
  • Health Kiosks and discounted shopping from various retailers.
  • Milestone Days off and free eye tests for employees who regularly use a screen.