Business Intelligence Analyst

2 months ago

Royal Tunbridge Wells, United Kingdom Town & Country Housing Group Full time
About the Role

We are seeking a highly skilled Business Intelligence Analyst to join our team at Town & Country Housing Group. As a key member of our performance management team, you will play a crucial role in maintaining our performance management information and providing support to the business in the collection of data.

Key Responsibilities
  • Coordinate the monthly cycle of performance data collection and analysis, including monitoring, presentation, and reporting metrics to various bodies throughout the organisation.
  • Analyse and validate performance data against defined requirements, identifying anomalies and working with the business to ensure data is accurate.
  • Support implementation of enhanced data management processes and error checking to ensure data anomalies are eradicated.
  • Assist with the day-to-day delivery of customer satisfaction survey services, liaising with internal and external suppliers as required.
  • Manage the collection of customer survey responses, and support analysis of customer feedback on behalf of service teams, including maintaining survey response logs to enable service teams to action feedback.
  • Co-ordinate the collation of customer satisfaction data and production of monthly and quarterly performance reports showing the results of the surveys.
  • Support the maintenance of data, performance, and Power BI reporting across the business, in line with internal and external definitions and requirements.
Requirements
  • Good standard of education - Essential
  • Demonstrable experience of analysis and application of data - Desirable
  • Able to write reports - Desirable
  • Able to present data concisely - Essential
  • Good Excel skills - Essential
  • Experience of researching topics - Desirable
  • A good understanding of data hubs and data management principles and techniques - Desirable
  • Experience of Power BI development and administration, including design of data models and visualizations - Desirable
  • Knowledge of Power BI Power Query, M Query and DAX - Desirable
  • Knowledge of SQL Server Database and Microsoft Dataverse (Power Platform) - Desirable
  • Proficiency in SQL - Desirable
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth within the organisation. If you are a motivated and detail-oriented individual with a passion for data analysis, we encourage you to apply for this exciting opportunity.

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