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Business Intelligence Analyst

2 months ago

Royal Tunbridge Wells, United Kingdom Town & Country Housing Group Full time
Purpose

To maintain the Group's performance management information, providing support to the business in data collection and analysis. This role involves coordinating the monthly cycle of performance data collection and analysis, monitoring, presenting, and reporting metrics to various bodies throughout the organisation.

Key Activities
  1. Co-ordinate the collection and submission of monthly and annual performance data for regulatory reporting and benchmarking.
  2. Analyse and validate performance data against defined requirements, identifying anomalies and working with the business to ensure data is accurate.
  3. Support implementation of enhanced data management processes and error checking to ensure data anomalies are eradicated.
  4. Assist with the day-to-day delivery of customer satisfaction survey services, liaising with internal and external suppliers as required.
  5. Manage the collection of customer survey responses, and support analysis of customer feedback on behalf of service teams, including maintaining survey response logs to enable service teams to action feedback.
  6. Co-ordinate the collation of customer satisfaction data and production of monthly and quarterly performance reports showing the results of the surveys.
  7. Support the maintenance of data, performance, and Power BI reporting across the business, in line with internal and external definitions and requirements.
Responsibilities
  • Support users in the production of new data reports and assist users in becoming self-sufficient in running reports independently.
  • Develop and maintain excellent working relationships across the organisation and with external contractors.
  • Undertake research as requested to support service improvement and identify good practice.
  • Adhere to the Group's equal opportunities policy and actively promote equality of opportunity wherever possible.
  • Recognise, respect, and promote the different roles and diversity of the individuals within the Group.
  • Actively contribute towards the Group's key performance indicators and professional standards.
  • Work in accordance with the General Data Protection Regulations (GDPR) and ensure you attend training on data protection regularly.
  • Be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act and relevant EC directives.
  • Take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.
Requirements
  • Good standard of education.
  • Demonstrable experience of analysis and application of data.
  • Able to write reports.
  • Able to present data concisely.
  • Good Excel skills.
  • Experience of researching topics.
  • A good understanding of data hubs and data management principles and techniques.
  • Experience of Power BI development and administration, including design of data models and visualizations.
  • Knowledge of Power BI Power Query, M Query and DAX.
  • Knowledge of SQL Server Database and Microsoft Dataverse (Power Platform).
  • Proficiency in SQL.
Behaviours and Skills
  • Attention to detail, spots errors and omissions and rectifies mistakes.
  • Good analytical skills, able to analyse and interpret numerical and verbal information.
  • Excellent communication and interpersonal skills.
  • Communicates effectively and professionally, able to build effective working relationships.
  • Good customer service skills.
  • Takes ownership of problems and identifies solutions.
  • Has a can-do attitude, able to work in difficult circumstances.
  • Able to work effectively within tight timescales.
  • Good team working skills, able to support others and provide assistance.
  • Good planning and organising skills, works in a methodical and organised way.