Customer Service Ambassador
13 hours ago
About the Job:
We are seeking a skilled Customer Service Ambassador to join our team at FirstGroup. As a key member of our station staff, you will be responsible for providing exceptional customer service to our passengers.
Main Responsibilities:
- You will approach customers in the station concourse and offer assistance with purchasing tickets, as well as recommending the best routes for their journey.
- Proactively assist customers with self-service machines, ensuring they purchase the correct ticket for their journey while educating them on how to use the machine.
- This role involves using various technologies and performing routine maintenance on ticket vending machines.
- As your experience grows, you will become knowledgeable about our services, destinations, attractions, and London transport.
- You will need to be flexible in your approach and willing to perform a variety of tasks to ensure the quality and safety standards our customers expect.
- To support you in delivering great customer service, we provide excellent training and development opportunities.
Requirements:
- Organized, proactive, and able to efficiently prioritize tasks.
- Able to cope with repetitive tasks under pressure.
- Great communication skills and the ability to work with people.
- Confident and happy to approach new people.
- PASSIONATE ABOUT DOING THE RIGHT THING – NOTHING IS TOO MUCH TROUBLE.
Salary and Benefits:
We offer a competitive salary of £28,572 pro rata per annum, plus a regional allowance of £519 per annum. You will also receive a range of valuable benefits, including:
- Free duty and leisure travel on SWR services for employees
- Free leisure travel for spouse/partner and dependents (criteria dependent)
- 75% discount on many other train operating companies
- Full training and support with development
- Large range of exclusive retail offers
- Excellent pension scheme
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