Employee Relations Specialist
1 week ago
Employee Relations Consultant
About the Role
We are seeking an experienced Employee Relations Consultant to join our team at Selfridges. As an Employee Relations Consultant, you will be the first point of contact for line managers to provide professional and efficient advice and support on all employee relations issues.
Key Responsibilities
- Manage a high volume of employee relations cases, ensuring prompt and effective case management.
- Provide efficient and practical employee relations advice and support to line managers on ER cases.
- Ability to challenge line managers on their management of process and the decisions they make to ensure consistency and fairness.
- Design and deliver training for line managers to assist them in improving their employee relations skills and capability.
- Escalate more complex cases to the Employee Relations Manager and Senior Employee Relations Manager.
- Maintain up to date knowledge of employment legislation and company policy and procedure.
- Keep accurate and timely information in line with GDPR.
- Review, update and draft HR policy and procedure, working collaboratively with the HR Leadership team.
ER Data Capture and Analysis
- Manage and maintain the employee relations tracker, ensuring the information is up to date and accurate.
- Produce statistical information and reports using the employee relations tracker on a monthly basis for review by the business.
- Track and identify trends in data to make informed decisions regarding interventions and training to reduce employee relations cases.
Systems and Administration
- Maintain accurate digital files of all employee relations cases, ensuring these are GDPR compliant.
- Upload closed employee relations cases to HR safe on a regular basis.
- Monitor and review the right to work reports on a monthly basis and take action to address issues as they arise.
About You
- Prior experience of managing a high volume of Employee Relations cases.
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to operate at pace and manage multiple cases at any one time.
- Have an empathetic and objective approach to case management.
- Ability to build and maintain effective working relationships at all levels.
- Excellent analytical and organisational skills, with good attention to detail.
- Ability to make decisions using good judgement; pragmatic approach to problem solving.
- Operate with professionalism and discretion, ensuring confidentiality.
- Good general IT skills including Microsoft Excel, Word and PowerPoint.
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