Audi Workshop Operations Manager

3 weeks ago

Nelson, Lancashire, United Kingdom Pembrook Resourcing Full time

Workshop Controller Opportunity

Pembrook Resourcing is seeking a skilled Workshop Controller to join their client's aftersales department. As a Workshop Controller, you will play a key role in ensuring the workshop runs smoothly and efficiently.

You will be responsible for calculating and managing the use of workshop resources effectively, monitoring staff and workshop performance to maintain standards. You will allocate work to the Technicians based on the mix of skills available and resolve customer queries according to dealership and manufacturers' guidelines.

We are looking for a strong communicator who can take a customer-focused approach to their work and also have the skills to influence others to succeed.

Essential Requirements:
  1. Excellent technical knowledge gained in the retail motor industry, as well as previous management experience in a similar role.
  2. Strong organisational and prioritisation skills.
  3. Able to take initiative and ownership of issues with a proactive can-do attitude.
  4. Able to multi-task and switch between tasks.
  5. A team player who offers help and support to others.
  6. Willingness to learn and keep up-to-date with product and technical information.
  7. Thrives in a high-pressure environment.
  8. Full valid UK driving licence.
  9. Eligibility to work in the UK.
  10. Establish and achieve personal objectives as agreed with the Group Aftersales Manager.
  11. Ensure that the customer reception and displays meet the manufacturer's quality objectives and staff are developed to achieve maximum customer and own satisfaction.

We wish you the best of luck in your application.

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