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Cybersecurity Support Specialist

2 months ago


Cirencester, Gloucestershire, United Kingdom TWX Full time
Job Title: Information Technology Support Engineer

At TWX, we're seeking a highly skilled Information Technology Support Engineer to join our expanding team. As a key member of our cybersecurity team, you'll play a vital role in managing and optimizing cybersecurity tools for our customers, while also providing 2nd line IT support to internal staff.

About the Role
  • Deliver Tech Assist services, ensuring smooth operation and continuous monitoring of cybersecurity tools for customers.
  • Provide 2nd line support to internal staff, handling troubleshooting and escalating technical issues when necessary.
  • Deploy and manage devices using Microsoft Intune, ensuring seamless functionality and operation of internal systems.
  • Assist customers with IoT solutions, particularly in medical and manufacturing sectors, ensuring security and optimal connectivity.
  • Network troubleshooting, including DNS, DHCP, VLANs, VPNs, and other core networking protocols, across various environments, supporting both IoT devices and internal infrastructure.
Key Responsibilities and Skills
  • Networking expertise: Solid understanding of networking concepts such as IP addressing, subnet masks, routing, DNS, DHCP, VLANs, and VPNs.
  • Cybersecurity knowledge: understanding of cyber risks, Common Vulnerabilities and Exposures (CVEs), and emerging threats.
  • Microsoft Intune: Experience supporting IoT environments, ideally within medical or manufacturing sectors.
Qualifications and Experience
  • Minimum 2 years' experience in a 2nd line support role, preferably in cybersecurity or IT operations.
  • Hands-on experience with networking, device management, and troubleshooting.
  • Solid grasp of cybersecurity threats and solutions to identify and mitigate vulnerabilities.