Cybersecurity Support Specialist

2 months ago


Cirencester, Gloucestershire, United Kingdom TWX Full time
Job Title: Data Support Engineer

At TWX, we're seeking a highly skilled Data Support Engineer to join our rapidly growing cybersecurity team. As a key member of our team, you'll play a vital role in managing and optimizing cybersecurity tools for our customers, while also providing 2nd line IT support to internal staff.

Key Responsibilities:
  • Deliver Tech Assist services, ensuring smooth operation and continuous monitoring of cybersecurity tools for customers.
  • Provide 2nd line support to internal staff, handling troubleshooting and escalating technical issues when necessary.
  • Deploy and manage devices using Microsoft Intune, ensuring seamless functionality and operation of internal systems.
  • Assist customers with IoT solutions, particularly in medical and manufacturing sectors, ensuring security and optimal connectivity.
  • Network troubleshooting, including DNS, DHCP, VLANs, VPNs, and other core networking protocols, across various environments, supporting both IoT devices and internal infrastructure.
Requirements:
  • Minimum 2 years' experience in a 2nd line support role, preferably in cybersecurity or IT operations.
  • Hands-on experience with networking, device management, and troubleshooting.
  • Solid grasp of cybersecurity threats and solutions to identify and mitigate vulnerabilities.
What We Offer:
  • Competitive salary of £30K - £35K DOE with additional budget to support your development.
  • 23 days holiday + Bank Holidays and Christmas Period (Rising to 25 days with length of service)
  • Monday afternoon activities
  • Access to our on-site Gym which includes Peloton bikes and machines.
  • Free Electric Car Charging and Free Parking
  • Nest Pension Scheme
  • WPA Healthcare Scheme
  • In-depth training on our products


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