Experienced Housing Professional
2 weeks ago
The ideal candidate will have significant experience in a similar role in BTR, PBSA, Estate agency, or hotel management. Key responsibilities include mobilisation, customer service, management, and facilities management and health & safety.
- Hire, onboard, and manage staff members to create a high-performing onsite team.
- Provide exceptional customer service to residents, fostering a strong resident community through engagement strategies.
- Address resident issues and service requests in a timely manner.
- Oversee social media output aligned with the brand manifesto and post frequently.
- Engage with the local business community to raise the building's profile and identify revenue-driving opportunities.
- Drive high retention rates, timely reporting, and ongoing communication about the community's performance.
- Ensure compliance with statutory legislation regarding H&S and the environment.
- Monitor contractors on-site to ensure they adhere to noise restrictions and induction protocols.
To be successful in this role, you will need:
- Significant experience in a similar role in BTR, PBSA, Estate agency, or hotel management.
- Experience leading, coaching, and managing high-performing teams.
- Understanding of residential AST leases and landlord-resident relationships.
- Good health and safety and facilities management knowledge.
- Excellent English language skills - both written and spoken.
- IT literacy - MS Office at intermediate level and other relevant software.
The salary for this role is £45,000 - £52,000 (negotiable depending on experience) plus a 10% discretionary performance bonus.
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