IT Support Specialist

1 day ago


Burgess Hill, West Sussex, United Kingdom CAE Full time
IT Support Administrator

We are seeking a skilled IT Support Administrator to join our team at CAE in Burgess Hill, UK. As an IT Support Administrator, you will be responsible for delivering first-line IT support to our staff in the training centre and across Europe.

Key Responsibilities:

  • Configure, deploy, and relocate corporate laptops, desktops, monitors, headsets, docking stations, printers, mobile devices, and ad-hoc hardware & software.
  • Maintain IT hardware & Software in the asset database.
  • Log incidents and requests in the IT Service Management system (BMC Helix).
  • Support MS Office products (Office 365, Microsoft Teams), Windows 10/11 Enterprise and other apps using remote access tools and in person.
  • Ad-hoc work on exciting new projects, deploying new software & hardware solutions.
  • Collaborate with other IT teams located worldwide in all time-zones.
  • Deploy and maintain AV equipment within the training center.

Requirements:

  • 1-3 years of experience in IT Support / Helpdesk role or similar.
  • Technical skills in IT Infrastructure: Laptops, Mobile Devices, Windows Operating Systems and MS Office packages.
  • A technical school, an IT degree or relevant equivalent experience.

About CAE:

CAE is a global leader in its field, with 75 years of industry firsts. We are a collaborative and proactively agile company that produces technological advancements that enable our clients to decisively achieve difficult goals. We are an equal-opportunity employer committed to diversity, equity, and inclusion.



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