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IT Support Specialist

2 months ago

Burgess Hill, West Sussex, United Kingdom IntraEdge Full time
Job Overview
IT Support Specialist
Entry Level Location: Brighton, UK Years of Experience: 0 - 2 years Details IntraEdge is on the lookout for a dedicated member to join our Technology Concierge team. This role is pivotal in ensuring our colleagues and engineering teams worldwide receive exceptional support and experiences. You will have the opportunity to work with state-of-the-art tools in a dynamic environment that encourages innovative thinking.
No prior IT experience is necessary, but a passion for technology and a commitment to delivering outstanding customer service is essential.

This position is based onsite in Brighton, UK.


Who You Are:
Excellent communication skills, both verbal and written
  • Proficient in German & English, capable of thriving under pressure.
Quick learner of new processes and systems.

Accountable and Detail-Oriented:
Punctuality is key. A collaborative team player with a proactive attitude and a drive to exceed expectations.

Key Responsibilities:
Welcoming customers and assisting them with technical issues.
Addressing access concerns such as password resets and data requests. Following established procedures to diagnose and report issues.

Technical Support:
Install the company image on new laptops and distribute them to users.

Meeting Rooms:
Provide audiovisual support (training will be provided).

Incident Management:
Document incidents in ServiceNow.

Training:
Educate customers on using End User Computing tools. Collaborate with team members to share knowledge and learn from one another. A team player with strong communication, organizational, and interpersonal skills. Self-driven, with a keen eye for detail and sound judgment.

Required Skills:
Ability to integrate and apply feedback professionally. Strong prioritization skills with a focus on quality outcomes. A diverse mindset willing to challenge the norm. Enthusiastic about contributing to the evolution of Digital Workplace tools and services while enjoying the process.

Technical Proficiencies:
 Active Directory, DHCP, DNS, Hardware Maintenance, Incident Management, Microsoft Office Suite, Microsoft OneDrive, Microsoft SharePoint, Network Operations, ServiceNow Job Requirements