Risk Contingency Manager

2 weeks ago


Ipswich, Suffolk, United Kingdom WTW Full time

Operational Risk Deputy Leader:


This role involves deputy management of a team supporting a Business Unit within the Operations department at WTW.


The Role


Operational and Service Delivery



  • Support Line Management responsibility for UK-based K&R billing team
  • Understand, apply and where necessary explain business unit policies and procedures
  • Deliver timely and accurate end to end client documentation within CEM framework, FCA and contract certainty requirements
  • Loading of data into relevant WTW systems in accurate and timely manner
  • Undertake and verify due diligence of new clients, markets and third parties
  • Review, monitor and provide resolution to technical questions from clients, markets, A&S, claims, compliance and business unit colleagues, to ensure client's best interests are maintained
  • Support BU in accurate tracking and processing of revenue, as required
  • Assist and liaise with Xchanging, the bureau submission and Facilities teams on submission queries
  • Communicate effectively with colleagues, markets and others where appropriate to maximise service delivery levels
  • Undertake all mandatory training within deadline set
  • Undertake annually required level of Continuous Professional Development
  • Perform quality checks on all documentation
  • Maintain confidentiality of information at all times and manage data in line with WTW guidelines
  • Any other duties as requested


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