Risk Contingency Manager
2 weeks ago
Operational Risk Deputy Leader:
This role involves deputy management of a team supporting a Business Unit within the Operations department at WTW.
The Role
Operational and Service Delivery
- Support Line Management responsibility for UK-based K&R billing team
- Understand, apply and where necessary explain business unit policies and procedures
- Deliver timely and accurate end to end client documentation within CEM framework, FCA and contract certainty requirements
- Loading of data into relevant WTW systems in accurate and timely manner
- Undertake and verify due diligence of new clients, markets and third parties
- Review, monitor and provide resolution to technical questions from clients, markets, A&S, claims, compliance and business unit colleagues, to ensure client's best interests are maintained
- Support BU in accurate tracking and processing of revenue, as required
- Assist and liaise with Xchanging, the bureau submission and Facilities teams on submission queries
- Communicate effectively with colleagues, markets and others where appropriate to maximise service delivery levels
- Undertake all mandatory training within deadline set
- Undertake annually required level of Continuous Professional Development
- Perform quality checks on all documentation
- Maintain confidentiality of information at all times and manage data in line with WTW guidelines
- Any other duties as requested
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