Director of Service Management

1 month ago

Brynmawr, Blaenau Gwent, United Kingdom Bryn Mawr College Full time
Job Title: Director of Service Management

Prevention Point Philadelphia (PPP) is a multi-service public health organization dedicated to promoting health, empowerment, and safety for communities affected by drug use and poverty. Using a harm reduction approach, PPP offers low threshold, culturally sensitive, non-judgmental services to address the health and social service needs of people who use drugs, hormones, and who do sex work in Philadelphia.

Job Summary:

The Director of Service Management plays a pivotal role in the organization, managing the initial access points for thousands of individuals. This position is responsible for overseeing the Drop In Services Department, which provides a range of services, including prevention case management, public benefits access, and identification assistance.

Key Responsibilities:
  • Provide clinical supervision for Program Coordinators in the Drop In Services Department and support them in supervising individual staff members.
  • Ensure that all programs in the department meet clinical and practical requirements, including OHS and DBHIDS trainings.
  • Support strategic planning of Drop In services to ensure continuity of care and follow-up from initial entry to referral to low barrier access services.
  • Conduct continuous monitoring of Drop In, Mail, main building meal, Restroom, Hygiene, and Drop In Case Management services.
  • Work with Medical Sustainability Manager and Executive Leadership to ensure maximum billing in Medicaid and with MCOs.
  • Assess and support Department and team morale and well-being.
  • Engage in bi-weekly supervision with the Associate ED and facilitate Coordinator and Team Meetings of the Drop In Services Department.
  • Help each Coordinator and team identify benchmarks, program goals, quality goals, participant success goals, and team cohesion and wellness goals.
  • Ensure that all programs in the Department are on a reporting schedule and have a valid program manual.
  • Co-facilitate one quarterly Department Retreat and participate in quality management for Department and organization.
  • Attend Safe Space regularly and provide support to Safe Space staff.
Requirements:
  • At least a bachelor's degree in public health, social work, psychology, or a related field.
  • A minimum of five years experience of working in the field of social work, case management, or related behavioral health services.
What We Offer:

Prevention Point Philadelphia is an equal opportunity employer and offers a competitive salary and benefits package.

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