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Senior Product Manager Voice
2 months ago
Drive Business Growth with Innovative Voice Solutions
As a Senior Product Manager Voice, you will be responsible for developing and executing product strategies that drive growth, profitability, and customer satisfaction in the Voice and UCaaS market. This role requires strong leadership skills, a deep understanding of market trends, competitive landscape, and customer feedback.
Key Responsibilities:
- Strategy and Roadmap: Define and manage a best-in-class Voice and UCaaS vision with underpinning prioritised roadmap that drives business competitiveness in the market.
- Investment Rationalisation: Prioritise product initiatives to drive efficiency in technology deliveries and manage the product backlog to request funding for incremental requirements & features.
- New Product Development (NPD): Develop, launch, and maintain differentiated hardware & software propositions / solutions, with a leading customer experience.
- Collaboration with Strategic Partners: Utilise capability that exists in their portfolios, where investment in growth areas requires insight.
- Product Development: Initiate product development, from ideation through to deployment, including business case development, rationalising scope/MVP, partnering with tech to work through solution(s) and developing pricing, packaging strategies through to deployment as well as owning e2e product trial process for NPD.
- In-Life Product Management: Manage existing business SoHo, Small Business and Mid-market Voice solutions, including strategy alignment, vendor management and feature updates.
- Vendor and Partner Management: Negotiate contracts and maintain positive vendor relationships to drive continuous innovation.
- RFP Inputs: Support sourcing of new hardware and software.
- Supply Chain Support: Deliver new processes & forecast demand.
Requirements:
- Passion for Technology and Customer Experience: A focused self-starter with a positive attitude who can run multiple tasks and projects simultaneously & thrives in a dynamic and complex environment.
- Enterprise Voice Experience: Strong experience within Enterprise Voice with the ability to negotiate and convince key stakeholders in a complex, matrix environment.
- E2E Product Management Experience: A firm knowledge of best practice across the Telco industry.
- Product Lifecycle Management: Experience launching new products and increasing profitability, with a focus on product lifecycle management.
- Commercial and Strategic Thinking: Ability to think commercially and strategically, with strong analytical and modelling skills & ideally previous experience with P&L accountability.
- Excellent Communication and Presentation Skills: Ability to present, negotiate and on-board stakeholders at all levels and at large forums.
- Decision-Making and Execution: Ability to make decisions in a fast-paced environment and execute at speed.