Senior Manager, Voice of the Customer Solutions
3 weeks ago
We are seeking a Senior Manager, Voice of the Customer Solutions, to lead the development and execution of our voice of the customer (VoC) product strategies. As a senior member of our CX team, you will be responsible for ensuring that our VoC products meet the evolving needs of our customers and stakeholders.
Your key responsibilities will include collaborating with technology services, regional CX stakeholders, marketing, and sales teams to ensure VoC product delivery and success, acting as the main liaison between stakeholders to gather requirements, prioritize features, and communicate VoC product updates, and analyzing VoC product performance metrics and gathering insights to drive continuous improvements.
We offer a competitive salary of $140,000 - $200,000 per annum, commensurate with experience. In addition to a comprehensive benefits package, we also offer opportunities for career growth and professional development.
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Senior Voice Solutions Architect
4 weeks ago
London, Greater London, United Kingdom ZipRecruiter Full time**About the Role**We are seeking a highly skilled Senior Voice Solutions Architect to join our team in London. As a Senior Voice Solutions Architect, you will be responsible for designing and implementing voice-related technologies, services, and applications across our organisation.**Key Responsibilities:**Maintaining a 24/7 production environment with...
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Technical Voice Solutions Expert
4 weeks ago
London, Greater London, United Kingdom Devonshire Hayes Recruitment Specialists Ltd. Full timeJob Title: Technical Voice Solutions Expert">We are seeking an experienced Unified Communications Specialist with proven capabilities of delivering voice solutions using MS Teams. This role is ideal for a technical expert who can assist and guide the sales team to understand customer's technical requirements and recommend solutions to best address client...
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Engineering Director
4 weeks ago
London, Greater London, United Kingdom PolyAI Full timePolyAI is at the forefront of voice AI technology, helping businesses deliver exceptional customer experiences through intelligent voice assistants. We are seeking an experienced leader to join our engineering team as an Engineering Director - Voice Solutions. In this role, you will oversee the development of innovative voice AI systems that drive business...
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IT Voice Collaboration Expert
2 weeks ago
London, Greater London, United Kingdom Vertex IT Solutions Ltd Full timeVertex IT Solutions Ltd is seeking a highly skilled Senior AV Engineer to join their team in London. This technical role involves designing, implementing, and supporting voice and collaboration technologies across the globe.The ideal candidate will have experience working with Enterprise voice and collaboration technologies in financial services, including...
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Senior Voice Biometrics Specialist
4 weeks ago
London, Greater London, United Kingdom DCV Technologies Full timeJob OverviewDCV Technologies is seeking a highly skilled Technical SME to lead the implementation of Voice Bio and Gatekeeper projects. As a Senior Voice Biometrics Specialist, you will be responsible for managing voice print migration activities, validating data accuracy, and maintaining data integrity throughout the process.The ideal candidate will have...
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Technical Lead
4 weeks ago
London, Greater London, United Kingdom DCV Technologies Full timeJob Summary: DCV Technologies is seeking a highly skilled Technical Lead - Voice Solutions to drive the development and implementation of voice biometrics projects. The successful candidate will have at least 10 years of experience in designing and implementing voice biometric solutions, as well as expertise in managing large-scale data migrations. This role...
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Voice and Data Solutions Expert
4 weeks ago
London, Greater London, United Kingdom Daisy Group Full timeAbout the Role: We're looking for a skilled Voice and Data Solutions Expert to join our team, responsible for delivering cutting-edge connectivity to our clients. This role requires a strong understanding of voice and data technologies, excellent communication skills, and the ability to work in a fast-paced environment. Estimated salary: £55,000 - £70,000...
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Cloud Voice Engineering Manager
4 weeks ago
London, Greater London, United Kingdom Austin Fraser Full timeJob Description: As a Senior Voice Engineer, you will be responsible for designing, implementing, and maintaining voice systems for our leading financial services client in London. You will have extensive experience of MS Teams Telephony, Cloud-based call recording solutions, and SIP gateways, as well as solid knowledge of voice technologies and...
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Voice and Video Solutions Expert
2 months ago
London, Greater London, United Kingdom Maclean Moore Consulting Full timeKey Responsibilities: As a Voice and Video Solutions Expert, you will design and implement comprehensive Zoom cloud telephony and video solutions, set up and troubleshoot video conferencing systems, and collaborate with IT teams to plan and design voice and video infrastructure.
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Senior Manager
4 weeks ago
London, Greater London, United Kingdom (PTW) Pole To Win International Full timeWe are looking for a Senior Manager - Audio Voice Recording at PTW International, a leading provider of custom gaming solutions worldwide. As a key member of our team, you will collaborate closely with cross-functional teams to define product requirements and ensure successful delivery execution.Main Responsibilities:Develop a deep understanding of our Audio...
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Voice Technology Solutions Architect
4 weeks ago
London, Greater London, United Kingdom ZipRecruiter Full timeKey ResponsibilitiesImplementing, upgrading, and maintaining voice systems to ensure optimal performance and reliability.Designing and deploying voice technologies, services, and applications to meet organisational needs.Maintaining and troubleshooting voice systems to resolve technical issues and improve overall system performance.Liaising with internal...
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Voice Engineer Specialist
4 weeks ago
London, Greater London, United Kingdom Austin Fraser Full timeJob Overview: Austin Fraser is seeking a highly skilled Voice Engineer to lead their MS Teams Telephony project in London.Estimated Salary: £65,000 - £85,000 per annum.Austin Fraser's client is a leading financial services company that requires a Senior Voice Engineer with extensive experience in maintaining 24/7 production environments and developing...
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Senior Voice AI Engineering Manager
2 weeks ago
London, Greater London, United Kingdom PolyAI Full timePolyAI is a pioneering voice AI company that enables businesses to deliver exceptional customer service at every touchpoint without over-investing. As a Senior Voice AI Engineering Manager, you will play a key role in developing real-world systems for our customers that handle thousands of calls daily. You will work closely with cross-functional teams to...
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Venue Management Executive
3 weeks ago
London, Greater London, United Kingdom Lucky Voice Full timeAbout the Role:The successful candidate will be responsible for leading a team of staff to ensure exceptional customer experiences at Lucky Voice in London. As an Assistant General Manager, you will support the management team in overseeing the day-to-day operations of the venue, including managing inventory, maintaining accurate records, and controlling...
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Senior Voice Engineer MS Teams Telephony Expert
4 weeks ago
London, Greater London, United Kingdom ZipRecruiter Full timeJob DescriptionA leading financial services company in London is seeking a Senior Voice Engineer to join their team.This role involves maintaining a 24/7 production environment, installing, maintaining, and developing voice-related technologies, services, and applications across the organisation.The ideal candidate will have proven experience in...
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Senior Voice Expert
4 weeks ago
London, Greater London, United Kingdom Tech Mahindra Full timeWe are seeking a highly experienced Senior Voice Expert to lead the renewal of our Nuance VoiceID system.Role: Technical SMEType: Full Time & PermanentMode: Hybrid (2 Days work from Office)Location: UK-basedProject Scope:The current Nuance VoiceID system is approaching End of Support (EOS), with support extended through negotiations for the Master Services...
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Brand Voice Developer
4 weeks ago
London, Greater London, United Kingdom The HubDanske Bank Full timeThe Hub/Danske Bank is seeking an experienced Senior Brand Copywriter to develop and own our brand's voice. As a key member of our team, you will be responsible for creating engaging narratives, writing compelling scripts for videos, and mentoring our team members.About the Role:In this full-time position, you will be responsible for:Developing and evolving...
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Voice AI Solutions Manager
3 weeks ago
London, Greater London, United Kingdom PolyAI Full timePolyAI is revolutionising the way businesses interact with their customers through voice AI. As a Technical Project Management Director, you will be responsible for leading a team of software engineers to develop real-world systems that handle thousands of calls every day.You will work closely with project managers, software engineers, and dialogue designers...
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Technical Project Manager
2 months ago
London, Greater London, United Kingdom PolyAI Full timeOverviewPolyAI is a pioneer in automating customer service through voice-enabling AI technology. Our mission is to empower businesses to deliver exceptional customer experiences without over-investing.About the RoleWe are seeking an experienced Technical Project Manager to lead our project team in developing real-world voice AI systems for our clients,...
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Brand Voice Specialist
2 weeks ago
London, Greater London, United Kingdom Coatue Management L.L.C. Full timeWe're seeking a Brand Voice Specialist to join our Creative team! As a specialist in this role, you'll work on in-house projects, supporting the Creative Manager and Creative Director in pushing the Checkout.com brand forward. You'll craft copy for a range of campaigns, from social media to scripts and events, ensuring our unique tone of voice shines...