Senior Manager, Voice of the Customer Solutions

3 weeks ago


London, Greater London, United Kingdom Brambles Full time

We are seeking a Senior Manager, Voice of the Customer Solutions, to lead the development and execution of our voice of the customer (VoC) product strategies. As a senior member of our CX team, you will be responsible for ensuring that our VoC products meet the evolving needs of our customers and stakeholders.

Your key responsibilities will include collaborating with technology services, regional CX stakeholders, marketing, and sales teams to ensure VoC product delivery and success, acting as the main liaison between stakeholders to gather requirements, prioritize features, and communicate VoC product updates, and analyzing VoC product performance metrics and gathering insights to drive continuous improvements.

We offer a competitive salary of $140,000 - $200,000 per annum, commensurate with experience. In addition to a comprehensive benefits package, we also offer opportunities for career growth and professional development.



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