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Technical Support Specialist
4 weeks ago
Job Title: Technical Manager- Adhesives & Coatings
Salary: Negotiable / around £60k pa plus Car
Harrison Scott Associates seeks a skilled Technical Manager to oversee all technical aspects of company products and their manufacture. The ideal candidate will ensure consistency of product quality, address and manage product improvements, and provide technical advice to ensure product quality meets customer expectations and our specifications consistently.
Main Duties and Responsibilities:
- Management of the technical department activities and the 2 quality control staff.
- To provide technical advice.
- Accountable for applying technical skills to ensure product quality meets customer expectations and our specifications consistently.
- Raising, maintaining & issuing purchase specifications for raw materials.
- Raising and maintaining technical specifications and the administration of these documents.
- Creation and maintenance of production control documents for coating processes.
- Involvement in the design of new products within the company.
- Raising and overseeing trial production runs and reporting the outcomes.
- Providing technical support to the sales department.
- Accountable for maintaining and improving process controls that safeguard product quality.
- Reducing quality failures from the technical perspective.
- Assisting in controlling and reducing waste.
- Dealing with the technical aspects of customer complaints – i.e. investigating the validity of complaints; liaising with customers and internal departments; raising and progressing corrective actions; written reports suitable for both internal and external use.
Additional Knowledge, Experience and Skills Required:
- Ability to work on own and to work in harmony with others to elicit the best from team working.
- Flexibility to adjust to multiple demands, shifting priorities, ambiguity and change.
- Good report writing skills.
Personal Characteristics:
- Analytical
- Ability to work under pressure to tight deadlines
- Self-motivator
- Strong logical and systematic problem-solving skills
- Clear communication skills oral and written
- Flexibility to adjust to multiple demands, shifting priorities, ambiguity and change
Benefits include:
- Company Car
- BUPA
- Pension / Salary Sacrifice Scheme
- Medical Insurance
