Location Manager

3 weeks ago

Wythenshawe, Manchester, United Kingdom Anchor Full time

About the Role

Anchor is seeking an experienced professional to manage one of our Extra Care locations. As a Location Manager, you will be responsible for ensuring that services are delivered to a high standard, the location and accommodation remain safe and compliant, and that residents receive the support they need to live independently.

Key Responsibilities

  • Manage properties and enable residents to live independent lives
  • Letting properties, managing rent accounts, dealing with anti-social behaviour, fulfilling our Safeguarding responsibilities, and ensuring repairs are carried out
  • Listen and respond to residents and partners, proactively dealing with issues before they become complaints
  • Take ownership of complaints and follow the complaints process, keeping all parties informed
  • Lead on relationship management across the location, working collaboratively to find solutions and satisfactory resolutions
  • Maintain resident and stakeholder trust and confidence in Anchor through effective communication, setting expectations, and delivering outputs
  • Manage the location's budget and service charge accounts, ensuring residents' homes are well maintained and repairs are completed to a high standard in a timely manner
  • Ensure the location is safe, with all health and safety checks and risk assessments carried out in accordance with policies and procedures
  • Work with external agencies and partners, such as local authority commissioners, on-site care providers, social workers, and medical professionals, to provide support to residents with a range of needs
  • Encourage residents to have up-to-date and relevant support plans that identify their individual needs
  • Connect with residents, help them access health and social services, and encourage inclusion in social events both internally and in the wider community

About Anchor

Anchor is England's largest not-for-profit provider of care and housing for older people. Our ambition is to transform housing and care so everyone can have a home where they love living in later life.

What We Offer

  • A rewarding environment with opportunities for career progression and professional development
  • A competitive salary and benefits package, including a pension plan, flexible working options, and access to a range of discounts and perks
  • The chance to make a real difference in the lives of older people and their families

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and a covering letter, to [insert contact details].

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