Cosmetics Store Team Leader

2 weeks ago

Reading, Reading, United Kingdom MAC Full time

**Job Summary**


MAC Cosmetics is seeking an experienced Counter Lead to join our team in Reading. As a key member of our retail team, you will be responsible for driving sales, improving customer satisfaction, and ensuring the store meets the highest standards of retail excellence.


**Key Responsibilities:**



  • Maximise sales through effective selling, customer service, and retail standards
  • Reflect a credible and professional brand image at all times
  • Contribute to efficiencies by adhering to company procedures and guidelines
  • Understand daily/weekly targets and work towards achieving them
  • Ensure personal awareness of all additional sales avenues, including events, omnichannel, and digital channels
  • Keep up-to-date with competitor activities and missed opportunities
  • Effectively manage social media, leveraging opportunities to drive the business, protect, and enhance the brand image
  • Deliver the brand strategy, ensuring the delivery of an effective local plan
  • Plan and implement local marketing and events initiatives, aligned to retailer activity
  • Deliver excellence in execution of service, ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture
  • Be an ambassador for the brand, leading the way to ensure brand values are represented and brought to life
  • Ensure all refunds and complaints are managed in line with company guidelines and to a mutually satisfactory conclusion, informing/consulting with the area manager where appropriate
  • Use digital tools to ensure knowledge is kept up-to-date
  • Deliver a consumer recruitment and retention strategy to grow a loyal consumer base
  • Develop up-to-date knowledge of product to ensure an industry-leading experience and the product meets consumer needs

**Operations:**



  • Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
  • Review retail standards on a daily basis, ensuring they are maintained to the required standard
  • Ensure deliveries, stock movements, and associated administration are completed within agreed company timeframes
  • Ensure all auditable processes and administration are actioned to company guidelines and take corrective action in highlighted areas of risk
  • Ensure all information requests are fulfilled accurately, within deadlines set
  • Minimise stock loss by ensuring all company security policies and procedures are implemented correctly and followed
  • Create and maintain a safe working environment for consumers, ensuring that company and retailer policies and procedures are adhered to
  • Ensure all health and safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits

**Commerciality:**



  • Manage daily replenishment, taking appropriate action where necessary
  • Maximise sales performance by utilising all commercial reports before making commercial decisions
  • Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
  • Identify stock package issues and take corrective action, informing the area manager when out of direct control
  • Effectively manage all promotions and discounts, ensuring they are actioned in line with company guidelines
  • Identify trends and make suggestions to enhance product performance

**Requirements:**



  • Experience in a fast-paced retail and/or consumer-facing environment
  • Ability to drive self-development
  • Commercial understanding and awareness of the industry
  • Effective communication, organisation, and prioritisation skills

**What We Offer:**



  • Estee Lauder Companies is an equal opportunities employer, committed to diversity and inclusion
  • A competitive salary of £30,000 - £40,000 per annum, depending on experience
  • A comprehensive benefits package, including pension scheme, life assurance, and generous holiday entitlement
  • Ongoing training and development opportunities to support your career growth
  • A dynamic and supportive team environment, with opportunities to collaborate and learn from colleagues

**Location:**


Reading, UK


**Job Type:**


Full-time


**Schedule:**


Variable


**Job Reference:**


2414142

  • Cosmetic Artist

    1 week ago

    Reading, Reading, United Kingdom Bobbi Brown Cosmetics Full time

    Job Title: Retail Makeup SpecialistAbout the RoleWe are looking for a highly skilled and passionate Retail Makeup Specialist to join our team at Bobbi Brown Cosmetics. As a Retail Makeup Specialist, you will be responsible for providing exceptional customer service, building relationships with customers, and promoting our market-leading products.Key...

  • Team Leader

    1 month ago

    Reading, Reading, United Kingdom Aspire Training Team Full time

    Job Title: Team LeaderJob Summary:We are seeking a highly motivated and experienced Team Leader to join our team at Pine Rivers Kindergarten. As a Team Leader, you will be responsible for shaping the curriculum and guiding the learning and development journey of children under your care.Key Responsibilities:Lead and manage the under twos room team, providing...

  • Team Leader

    1 month ago

    Reading, Reading, United Kingdom Aspire Training Team Full time

    Job Title: Team LeaderJob Summary:We are seeking a highly motivated and experienced Team Leader to join our team at Pine Rivers Kindergarten. As a Team Leader, you will be responsible for shaping the curriculum and guiding the learning and development journey of children under your care.Key Responsibilities:Lead and manage the under twos room team, providing...

  • Makeup Artist

    2 weeks ago

    Reading, Reading, United Kingdom Bobbi Brown Cosmetics Full time

    Bobbi Brown Cosmetics is seeking a talented Makeup Artist & Beauty Ambassador to join our team in Reading. As a key member of our retail team, you will be responsible for delivering exceptional customer service and creating a personalized makeup experience for each customer. **The Role:**We are looking for a highly skilled and passionate individual who is...

  • Store Leader

    1 week ago

    Reading, Reading, United Kingdom Iceland Foods Full time

    Store Manager OpportunityWe are seeking a talented and experienced Store Manager to join our team at Iceland Foods. As a Store Manager, you will have full accountability for running your own store and leading a team of enthusiastic and dedicated colleagues.This is a hands-on role, where you will be responsible for driving operational standards and delivering...

  • Cosmetics Counter Lead

    3 weeks ago

    Reading, Reading, United Kingdom MAC Full time

    MAC Cosmetics - Counter Lead - Boots - 37.5 HoursJob OverviewWe are seeking a highly motivated and experienced Cosmetics Counter Lead to join our team at Boots in Reading. As a key member of our retail team, you will be responsible for driving sales growth, delivering exceptional customer service, and maintaining a high level of visual merchandising...

  • Cosmetics Counter Lead

    3 weeks ago

    Reading, Reading, United Kingdom MAC Full time

    MAC Cosmetics - Counter Lead - Boots - 37.5 HoursJob OverviewWe are seeking a highly motivated and experienced Cosmetics Counter Lead to join our team at Boots in Reading. As a key member of our retail team, you will be responsible for driving sales growth, delivering exceptional customer service, and maintaining a high level of visual merchandising...

  • Team Leader

    4 weeks ago

    Reading, Reading, United Kingdom Aspire Training Team Full time

    {"title": "Early Years Team Leader/Supervisor Apprenticeship", "description": "Job Summary:We are seeking a motivated and experienced Early Years Team Leader/Supervisor to join our team at Pine Rivers Kindergarten in Reading. As a key member of our staff, you will be responsible for shaping the curriculum and guiding the learning and development journey of...

  • Team Leader

    4 weeks ago

    Reading, Reading, United Kingdom Aspire Training Team Full time

    {"title": "Early Years Team Leader/Supervisor Apprenticeship", "description": "Job Summary:We are seeking a motivated and experienced Early Years Team Leader/Supervisor to join our team at Pine Rivers Kindergarten in Reading. As a key member of our staff, you will be responsible for shaping the curriculum and guiding the learning and development journey of...

  • Cosmetics Team Lead

    3 weeks ago

    Reading, Reading, United Kingdom MAC Full time

    MAC Cosmetics Store ManagerJob SummaryThe ideal candidate will be responsible for driving sales turnover and market share through consistently remaining consumer-focused.Key Responsibilities:Reflect a credible and professional brand image to all internal and external consumers at all times.Maximise sales through selling, providing excellent service, and...

  • Team Leader Position

    4 weeks ago

    Reading, Reading, United Kingdom Aspire Training Team Full time

    Job Title: Team LeaderJob Summary: We are seeking a dedicated and enthusiastic individual to join our team as a Team Leader at Pine Rivers Kindergarten. As a Team Leader, you will be responsible for shaping the curriculum and guiding the learning and development journey of children under your care.Key Responsibilities:Lead and manage the under twos room...

  • Team Leader Position

    4 weeks ago

    Reading, Reading, United Kingdom Aspire Training Team Full time

    Job Title: Team LeaderJob Summary: We are seeking a dedicated and enthusiastic individual to join our team as a Team Leader at Pine Rivers Kindergarten. As a Team Leader, you will be responsible for shaping the curriculum and guiding the learning and development journey of children under your care.Key Responsibilities:Lead and manage the under twos room...

  • Cosmetics Counter Lead at MAC Boots Reading

    2 days ago

    Reading, Reading, United Kingdom MAC Full time

    MAC Cosmetics seeks a skilled Counter Lead to drive sales growth and deliver exceptional customer experiences in our Reading store. Key responsibilities include:Supporting the Brand in driving sales and market share through consumer-focused initiativesMaximising sales through selling, providing excellent service and retail standardsContributing to...

  • Team Leader

    3 weeks ago

    Reading, Reading, United Kingdom Next Full time

    Join Our Team as a Team LeaderAs a Team Leader at Victoria's Secret, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll work closely with your colleagues to create a welcoming and inclusive environment that makes every customer feel valued.Key Responsibilities:Lead by example and motivate your team to...

  • Team Leader

    5 days ago

    Reading, Reading, United Kingdom Next Full time

    About the Role:We're seeking a dedicated Team Leader to join our team at Next. As a Team Leader, you'll play a crucial role in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Customer Service: Provide outstanding customer service, ensuring customers receive a personalized experience.Team Leadership: Lead and motivate...

  • Weekend Store Leader

    3 weeks ago

    Reading, Reading, United Kingdom Asda Full time

    Job DetailsPermanent contract available for a Weekend Team Leader at Asda.Key ResponsibilitiesLead a team of retail colleagues on weekend shiftsManage store operations and ensure a smooth customer experienceWork collaboratively with store management to achieve sales targetsDevelop and train team members to improve skills and performanceBenefitsAs a Weekend...

  • Retail Store Leader

    4 weeks ago

    Reading, Reading, United Kingdom Specsavers Full time

    Store Manager Opportunity at Specsavers ThorneWe are seeking a highly motivated and experienced Retail Manager to join our team at Specsavers Thorne. As a Store Manager, you will be responsible for leading the store team to deliver exceptional customer service and achieve business goals.Key Responsibilities:Manage day-to-day store operations, ensuring high...

  • Retail Store Leader

    4 weeks ago

    Reading, Reading, United Kingdom Specsavers Full time

    Store Manager Opportunity at Specsavers ThorneWe are seeking a highly motivated and experienced Retail Manager to join our team at Specsavers Thorne. As a Store Manager, you will be responsible for leading the store team to deliver exceptional customer service and achieve business goals.Key Responsibilities:Manage day-to-day store operations, ensuring high...

  • Retail Store Manager

    3 weeks ago

    Reading, Reading, United Kingdom Too Faced Full time

    Too Faced - Counter Manager - ReadingWe are seeking a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment.This is...

  • Retail Store Leader

    2 days ago

    Reading, Reading, United Kingdom undisclosed Full time

    About the RoleAs a key member of our team, you will be responsible for driving the success of our stores. We are looking for a highly motivated and experienced candidate who can lead and develop a team of colleagues to deliver commercial growth and exceptional customer experiences.Main Responsibilities:Coach, train and develop colleagues to ensure they have...