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Customer Team Leader
2 months ago
We're seeking a highly skilled and motivated Customer Team Leader to join our team at The Co-operative Group. As a Customer Team Leader, you will be responsible for leading and developing a team of Customer Team Members, providing exceptional customer service, and ensuring the smooth operation of our store.
Key Responsibilities- Lead and Develop Your Team: Coach and train your team to deliver excellent customer service, and foster a positive and inclusive work environment.
- Customer Service Excellence: Provide friendly, welcoming, and helpful service to our customers, and support with tasks on the post office counter.
- Store Operations: Ensure the store remains safe, legal, and fully operational, and manage diligence checks and stock accuracy to provide a great shopping experience for our customers.
- Deputising and HR Support: Support your Store Manager by deputising when they're not working, and delivering a variety of HR processes.
- Community Engagement: Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
- Full, Paid Training: We'll provide you with comprehensive training and development opportunities to help you grow your career.
- Competitive Salary and Benefits: Enjoy a competitive salary, 30% discount on all Co-op products, and a range of other benefits, including a pension scheme and virtual healthcare services.
- Flexible Working: We offer flexible working arrangements, including a range of shifts and a cycle-to-work scheme.
- Excellent Communication Skills: You'll need to be able to communicate effectively with customers, colleagues, and management.
- Leadership and Teamwork: You'll need to be able to lead and motivate a team, and work collaboratively with colleagues to achieve our goals.
- Problem-Solving and Adaptability: You'll need to be able to think on your feet and adapt to changing situations.
We're an inclusive employer, and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.
