Senior Housing Support Coordinator

3 weeks ago


Birmingham, Birmingham, United Kingdom Karter Thomas Ltd Full time
Job Summary: Karter Thomas Ltd is seeking a dedicated Housing & Maintenance Officer to join our team. The successful candidate will be responsible for managing supported housing services, communicating with teams, and supporting tenants in fostering a sustainable community environment.

About the Role:
As a Housing & Maintenance Officer, you will:
  1. Manage supported housing services to ensure full occupancy and quality service delivery.
  2. Communicate effectively with teams to maintain consistent service across all schemes.
  3. Support tenants in creating a sustainable and inclusive community environment.
  4. Administer building maintenance and management according to organizational policies.
  5. Assist tenants with support planning to maintain independent living.
  6. Provide rent account guidance and benefits advice.
  7. Identify and address tenant support needs by creating and reviewing support plans.
  8. Conduct regular welfare checks and provide emergency support when needed.
  9. Assist with property allocations, tenancy agreements, and affordability checks.
  10. Welcome new tenants and ensure they understand the scheme's facilities and systems.
  11. Perform building inspections and risk assessments regularly.
  12. Encourage tenant participation in social and community activities.
  13. Address antisocial behaviour through mediation and resolution strategies.
  14. Manage end-of-tenancy procedures, including legal and financial matters.

Requirements:
  • A background in social housing and a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

What We Offer:
  • A competitive salary of £24,000 per annum.
  • The opportunity to work with a reputable organization in Birmingham.
  • Professional development and training opportunities.
Estimated annual salary: £21,840 - £24,000.

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