Global Payments Incident Manager
2 months ago
We are seeking a highly skilled Incident Resolution Specialist to join our team at Global Payments UK Ltd. As an Incident Resolution Specialist, you will play a critical role in ensuring the smooth operation of our payment systems and resolving any disruptions that may occur.
Key Responsibilities- Incident Management: Evaluate the scope and impact of an incident to create an incident ticket, and assist the Global Network Operations Center (GNOC) with impacts to send out an appropriate internal incident notification. Create and send external customer incident notices.
- Communication: Provide regular updates to leadership, business leaders, and customer-facing teams using defined communication channels.
- Incident Tracking: Maintain the Incident Register for incident tracking and analysis trends.
- Monitoring and Investigation: Monitor transaction processing and funding file submissions, and investigate and resolve queries/issues received into the team email account.
- Collaboration: Coordinate activities with internal support teams, external suppliers, external vendors, banks, and internal business teams to resolve incidents.
- Root Cause Analysis: Collaborate with technical resources to determine the root cause of an incident.
- Communication and Reporting: Communicate maintenance/tracking items to suppliers and internal users, raise appropriate change requests for maintenance/remediation activities, and provide monitoring/testing support for maintenance changes when required.
- Regulatory Reporting: Draft and issue incident notifications for the region into the corporate incident notice system, updates, and resolved notices. Assist the Compliance team to complete regulator templates, updates, and root cause analysis for regulator reportable incidents.
- Skills and Knowledge: A seasoned, experienced professional with a full understanding of the area of specialization; resolves a wide range of issues in creative ways. This job is a fully qualified, career-oriented, journey-level position.
- Job Complexity: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in their own area of expertise.
- Supervision: Normally receives little instruction on day-to-day work, general instructions on new assignments.
- Flexibility: Flexibility to work additional hours at times on a rotational basis outside of UK working hours during UK evenings/early mornings, including weekends and UK bank holidays.
- Requirements: Experienced in Incident Management or similar role, proficiency in English language, verbal and written, with ability to build relationships and influence, including senior stakeholder management. Ability to work under pressure and manage multiple and competing priorities. Experience in the provision of customer service. Ability to problem solve and influence effectively.
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Incident Resolution Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Global Payments UK Ltd Full timeIncident Analyst Job DescriptionAt Global Payments UK Ltd, we are driven by our passion for success and our commitment to delivering best-in-class payment technology and software solutions. We are seeking an experienced Incident Analyst to join our dynamic team and contribute to our mission of making it possible for millions of people to move money between...
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Incident Resolution Specialist
2 weeks ago
Leicester, Leicester, United Kingdom Global Payments UK Ltd Full timeAt Global Payments UK Ltd, we are driven by our passion for delivering best-in-class payment technology and software solutions. Our team plays a critical role in ensuring the smooth operation of our payments solutions, and we are seeking an experienced Incident Resolution Specialist to join our dynamic team.Key Responsibilities:Evaluate the scope and impact...
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Incident Resolution Specialist
1 week ago
Leicester, Leicester, United Kingdom Global Payments UK Ltd Full timeAt Global Payments UK Ltd, we're driven by our passion for delivering best-in-class payment technology and software solutions. Our team plays a vital role in ensuring the smooth operation of our payments solutions, and we're seeking an experienced Incident Resolution Specialist to join our dynamic team.Key Responsibilities:Evaluate the scope and impact of an...
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Incident Resolution Specialist
3 weeks ago
Leicester, Leicester, United Kingdom Global Payments UK Ltd Full timeIncident Analyst Job DescriptionAt Global Payments UK Ltd, we are driven by our passion for success and our commitment to delivering best-in-class payment technology and software solutions. We are seeking an experienced Incident Analyst to join our dynamic team and contribute to our mission of making it possible for millions of people to move money between...
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Incident Resolution Specialist
3 weeks ago
Leicester, Leicester, United Kingdom Global Payments UK Ltd Full timeIncident Analyst Job DescriptionAt Global Payments UK Ltd, we are driven by our passion for success and our commitment to delivering best-in-class payment technology and software solutions. We are seeking an experienced Incident Analyst to join our dynamic team and contribute to our mission of making it possible for millions of people to move money between...
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Incident Resolution Specialist
4 weeks ago
Leicester, Leicester, United Kingdom Global Payments UK Ltd Full timeIncident Analyst Job DescriptionAt Global Payments UK Ltd, we are seeking a highly skilled Incident Analyst to join our team. As an Incident Analyst, you will play a critical role in ensuring the smooth operation of our payment systems.Key Responsibilities:Evaluate the scope and impact of incidents to create incident tickets and assist the Global Network...
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Incident Resolution Specialist
4 weeks ago
Leicester, Leicester, United Kingdom Global Payments UK Ltd Full timeIncident Analyst Job DescriptionAt Global Payments UK Ltd, we are seeking a highly skilled Incident Analyst to join our team. As an Incident Analyst, you will play a critical role in ensuring the smooth operation of our payment systems.Key Responsibilities:Evaluate the scope and impact of incidents to create incident tickets and assist the Global Network...
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Incident Resolution Specialist
2 months ago
Leicester, Leicester, United Kingdom Global Payments UK Ltd Full timeJob SummaryWe are seeking a highly skilled Incident Resolution Specialist to join our team at Global Payments UK Ltd. As an Incident Resolution Specialist, you will play a critical role in ensuring the smooth operation of our payment systems and resolving any disruptions that may occur.Key ResponsibilitiesIncident Management: Evaluate the scope and impact of...
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Incident Resolution Specialist
2 months ago
Leicester, Leicester, United Kingdom Global Payments UK Ltd Full timeJob SummaryWe are seeking a highly skilled Incident Resolution Specialist to join our team at Global Payments UK Ltd. As an Incident Resolution Specialist, you will play a critical role in ensuring the smooth operation of our payment systems and resolving any disruptions that may occur.Key ResponsibilitiesIncident Management: Evaluate the scope and impact of...
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Digital Product Manager
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Leicester, Leicester, United Kingdom Global Payments Full timeAbout the RoleAs a Digital Product Manager at Global Payments, you will play a critical role in shaping the company's payments technology solutions. Your primary responsibility will be to guide the product, operational, strategic, commercial, and overall proposition of your 'owned' focus area.Key ResponsibilitiesLead roadmap planning for owned areas,...
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Digital Product Manager
2 months ago
Leicester, Leicester, United Kingdom Global Payments Full timeAbout the RoleAs a Digital Product Manager at Global Payments, you will play a critical role in shaping the company's payments technology solutions. Your primary responsibility will be to guide the product, operational, strategic, commercial, and overall proposition of your 'owned' focus area.Key ResponsibilitiesLead roadmap planning for owned areas,...
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Product Development Manager
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Product Development Manager
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Leicester, Leicester, United Kingdom Global Payments Full timeAbout Global PaymentsGlobal Payments is a leading provider of payment technology and software solutions, empowering businesses to thrive in the digital economy.We're a Fortune 500 company with a global presence, serving over 3 million businesses, 1,300 financial institutions, and 600 million cardholders.Job SummaryWe're seeking a skilled Product Development...
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Digital Product Manager
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Leicester, Leicester, United Kingdom Global Payments Full timeAbout Global PaymentsGlobal Payments is a leading provider of payment technology and software solutions, serving businesses of every size. Our mission is to empower businesses to grow with confidence and achieve amazing results.Job DescriptionWe are seeking a highly skilled Digital Product Manager to join our team. As a Digital Product Manager, you will be...
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Digital Product Manager
1 month ago
Leicester, Leicester, United Kingdom Global Payments Full timeAbout Global PaymentsGlobal Payments is a leading provider of payment technology and software solutions, serving businesses of every size. Our mission is to empower businesses to grow with confidence and achieve amazing results.Job DescriptionWe are seeking a skilled Digital Product Manager to join our team. As a Digital Product Manager, you will be...
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Digital Product Manager
1 month ago
Leicester, Leicester, United Kingdom Global Payments Full timeAbout Global PaymentsGlobal Payments is a leading provider of payment technology and software solutions, serving businesses of every size. Our mission is to empower businesses to grow with confidence and achieve amazing results.Job SummaryWe are seeking a skilled Digital Product Manager to join our team. As a Digital Product Manager, you will be responsible...
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Digital Product Manager
1 month ago
Leicester, Leicester, United Kingdom Global Payments Full timeAbout Global PaymentsGlobal Payments is a leading provider of payment technology and software solutions, serving businesses of every size. Our mission is to empower businesses to grow with confidence and achieve amazing results.Job SummaryWe are seeking a skilled Digital Product Manager to join our team. As a Digital Product Manager, you will be responsible...
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Digital Product Manager
1 month ago
Leicester, Leicester, United Kingdom Global Payments Full timeAbout Global PaymentsGlobal Payments is a leading provider of payment technology and software solutions, serving businesses of every size. Our mission is to empower businesses to grow with confidence and achieve amazing results.Job DescriptionWe are seeking a skilled Digital Product Manager to join our team. As a Digital Product Manager, you will be...
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Digital Product Manager
4 weeks ago
Leicester, Leicester, United Kingdom Global Payments Full timeAbout Global PaymentsGlobal Payments is a leading provider of payment technology and software solutions, serving businesses of every size. Our mission is to empower businesses to grow with confidence and achieve amazing results.Job DescriptionWe are seeking a highly skilled Digital Product Manager to join our team. As a Digital Product Manager, you will be...
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Digital Product Manager
1 month ago
Leicester, Leicester, United Kingdom Global Payments Full timeAbout Global PaymentsGlobal Payments is a leading provider of payment technology and software solutions, serving businesses of every size. Our mission is to empower businesses to grow with confidence and achieve amazing results.Job DescriptionWe are seeking a skilled Digital Product Manager to join our team. As a Digital Product Manager, you will be...
