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Customer Service Representative

2 months ago

Belfast, United Kingdom The Body Shop Full time
About The Body Shop

The Body Shop is a pioneering cruelty-free beauty brand that has been committed to generating positive economic, social, and environmental impact for over 40 years.

We offer a wide range of products packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes.

Your Role

As a Customer Care Assistant, you will play a key role in supporting the store management team in driving sales and profit within the store.

Your primary responsibility will be to deliver exceptional customer service on the shop floor at all times, ensuring that customers have a positive and engaging experience.

You will be expected to demonstrate and uphold the values and vision of the company, while adhering to company procedures and policies.

Key Responsibilities
  • Provide outstanding customer service, responding to customer inquiries and resolving any issues in a professional and courteous manner.
  • Work collaboratively with the store management team to achieve sales and profit targets.
  • Develop a strong understanding of our products and their benefits, enabling you to make informed recommendations to customers.
  • Engage with customers to understand their needs and preferences, providing personalized product recommendations and advice.
  • Contribute to a positive and inclusive store environment, promoting a culture of respect and empathy among colleagues and customers.
What We Look For
  • Strong interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Excellent communication and listening skills, with the ability to articulate complex information in a clear and concise manner.
  • A genuine passion for beauty and the retail industry, with a desire to learn and develop your skills and knowledge.
  • Flexibility and adaptability, with the ability to work a variety of shifts, including evenings, weekends, and holidays.