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Legal Tech Support Specialist

2 months ago

Midlothian, United Kingdom Harcourt Matthews Ltd Full time

Legal Tech Support Specialist

About the Role

Harcourt Matthews Ltd is seeking a skilled Legal Tech Support Specialist to join their team. As a key member of the team, you will be responsible for providing technical support to clients and internal stakeholders, ensuring seamless delivery of legal technology solutions.

Key Responsibilities

  • Monitor and respond to client queries, escalating issues to senior team members as needed
  • Provide administrative support to Product Managers, ensuring timely completion of tasks and projects
  • Configure and maintain client sites and projects, ensuring optimal performance and user experience
  • Develop and maintain subject matter expertise on legal technology tools, including HighQ, AI platforms, and Litera Transact
  • Collaborate with internal and external stakeholders to upskill clients on technology solutions, ensuring maximum value and benefits
  • Contribute to the analysis of software usage data, identifying trends and areas for improvement

Requirements

  • High level of attention to detail and analytical skills
  • Ability to learn quickly and adapt to new technologies
  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills, with ability to prioritize tasks and manage multiple projects
  • Receptive to feedback and willing to develop skills and knowledge

About Harcourt Matthews Ltd

Harcourt Matthews Ltd is a leading business services group with a portfolio of FTSE 100 and Blue Chip clients. We offer a range of services across international offices and are committed to diversity and inclusion.

What We Offer

  • Competitive salary and bonus structure
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance