Leisure Operations Director

3 weeks ago


Hertfordshire, United Kingdom Village Hotels Full time
Leisure Operations Manager

We're looking for a talented Leisure Operations Manager to join our team at Village Hotels. As a key member of our operations team, you'll play a vital role in ensuring the smooth day-to-day running of our leisure facilities.

Your primary focus will be on delivering exceptional customer experiences, ensuring that our members and guests receive the highest levels of service and support. You'll work closely with our Leisure Club Manager to develop and implement strategies that drive business growth and improve operational efficiency.

As a natural leader, you'll be responsible for motivating and developing your team, fostering a positive and inclusive work environment that encourages collaboration and innovation. Your passion for leisure and fitness will shine through in your approach to operations, and you'll be committed to ensuring that our facilities are always clean, safe, and well-maintained.

With a keen eye for detail and a drive to deliver results, you'll be responsible for managing budgets, forecasting revenue, and analyzing operational data to inform business decisions. Your ability to think critically and outside the box will be invaluable in identifying opportunities for growth and improvement.

We're looking for someone who is passionate about delivering exceptional customer service, has a proven track record of leadership and team management, and is committed to driving business success. If you're a motivated and ambitious individual who is looking for a new challenge, we'd love to hear from you.

Key Responsibilities:

  • Deliver exceptional customer experiences and ensure high levels of customer satisfaction
  • Work closely with the Leisure Club Manager to develop and implement operational strategies
  • Lead and motivate a team of leisure operations staff
  • Manage budgets, forecast revenue, and analyze operational data
  • Identify opportunities for growth and improvement and implement changes as needed

What We Offer:

  • Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth £1,500 a year
  • Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend and even grab an excellent breakfast
  • Friends and Family discounted stays from £49 including breakfast
  • 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
  • 30% discount on and off shift in our Village Hotel Starbucks stores
  • Excellent training and development including our Rising Stars and Talent Academy programmes
  • A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform
  • Discounts and cashback offers on many High Street Brands and Supermarkets
  • A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
  • Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually
  • Financial wellbeing support and salary drawdown via Wagestream
  • Access to our Employee Assistance Programme, offering support and counselling
  • Flexible working hours
  • A fun, supportive and inclusive work environment with regular team events
  • Excellent Reward and Recognition Incentive schemes
  • Anniversary rewards for key milestones of service
  • Electric car salary sacrifice scheme
  • Have your birthday off guaranteed
  • Discounted Health Cash plan and Sick pay Insurance
  • A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities
  • Enhanced maternity and paternity benefits and pay
  • Company Pension scheme
  • Life Insurance


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