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IT Support Specialist
2 months ago
We are seeking an experienced IT Support Specialist to join our team at Tailor Made Technologies. As a 3rd Line Service Desk Engineer, you will be responsible for providing expert-level technical support to address complex issues escalated from lower tiers.
Key Responsibilities- Advanced Technical Support: Provide technical support to address complex issues escalated from lower tiers, including troubleshooting hardware, software, and network-related problems.
- Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements.
- Problem Management: Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence.
- Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations.
- Technical Documentation: Create and maintain comprehensive documentation.
- Customer Support: Interface with external vendors and third-party service providers to resolve technical issues and procure necessary hardware or software.
- Training and Mentoring: Provide guidance and support to junior engineers and support staff.
- Microsoft Windows desktop and server configuration and support experience
- Microsoft Exchange On Prem and Online configuration and support experience
- Terminal server environment configuration and support experience (Citrix, AVD, RDS)
- Active Directory configuration and administration
- Strong knowledge and understanding of Group Policy
- Strong general networking skills (CLI, Subnetting, NAT)
- Good understanding of DNS
- Router configuration and support experience (Cisco, HP, Draytek)
- Firewall configuration and support experience (Watchguard, SonicWALL)
- HP ProLiant & Dell PowerEdge Server Hardware support experience
- VMware & Hyper V support experience (VCP an advantage)
- Storage technologies (NAS, NetApps, Synology)
- Strong understanding of Office 365
- Strong understanding of Microsoft Azure
- Strong understanding of Microsoft Intune
- Strong understanding of SSL Certificates
Tailor Made Technologies is a fast-growing technology company based in the UK. We are an award-winning Managed Service Provider servicing the UK and Europe. At TMT, we have a strong team ethos which has enabled us to deliver exceptional service to our clients for over 25 years.
We offer a competitive salary, training opportunities, a progressive working environment, and a range of benefits including 25 days holiday plus bank holidays, birthday day, flexi health plan cover, IT purchasing scheme, company pension, free onsite parking, and a brilliant breakout room which provides a free breakfast and a pool table.
