Digital Commerce Coordinator

3 weeks ago

London, Greater London, United Kingdom POP MART Full time

We're seeking a detail-oriented professional to manage our e-commerce operations, driving brand growth and delivering an exceptional customer experience.

About the Role

This is an exciting opportunity to join our team as an E-Commerce Operations Executive. You'll oversee all aspects of the e-commerce lifecycle, including order management, inventory control, customer service, data analysis, and promotional activities.

  • Process daily orders, ensuring timely delivery and managing any issues related to returns and refunds.
  • Monitor inventory levels to maintain stock of high-demand items, coordinating with warehouse teams for replenishment.
  • Maintain accurate product listings, pricing, and availability on e-commerce platforms, optimising for conversion.
  • Address and resolve customer inquiries across channels, ensuring a positive experience in both pre- and post-sale interactions.
  • Proactively gather and communicate customer feedback to enhance service quality and address recurring concerns.
  • Track and analyse key e-commerce metrics like sales and conversion rates, recommending improvements.
  • Execute and monitor online promotions, ensuring accurate and timely campaign rollout.
  • Update product images, descriptions, and promotions to engage and inform customers, enhancing their shopping experience.
  • Coordinate with internal teams, providing regular updates on e-commerce performance and initiatives.
Requirements
  • 2 to 4 years of experience in e-commerce operations, preferably in retail or consumer goods.
  • Knowledge of key e-commerce platforms and digital marketing practices.
  • Bachelor's degree in Business, Marketing, E-commerce, or a related field.
  • Proficiency in data analysis, especially using Excel or similar tools.
  • Excellent communication and customer service skills.
  • Team player with strong multitasking abilities.
  • Skilled in problem-solving and adaptable under pressure.
What We Offer
  • A competitive salary of £35,000 - £40,000 per annum, depending on experience.
  • Paid rest breaks.
  • Selected POP MART toys as appreciation gifts every month.
  • A structured bonus/commission scheme in line with the company's and the individual's performance.
  • Comprehensive training and development programs.
  • Regular team social events.

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