Property Portfolio Manager
3 days ago
About the Role
We are seeking an ENEGRETIC and ENTHUSIASTIC customer service specialist to join our team as a Property Manager. The successful candidate will have a background in property or be looking to embark on a career in the industry.
Key Responsibilities
- Coordinating urgent and routine repairs and maintenance
- Liaising with tradespeople/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPIs achieved
About Us
As the UK's largest property services group, we offer a fun and positive working environment. Our Property Managers play a pivotal role in ensuring our landlord and tenant customers receive the high-quality experience they deserve.
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