Medical Office Coordinator

3 weeks ago

HoughtonLeSpring, Durham, United Kingdom Herrington Medical Centre Full time

About Us

Herrington Medical Centre is a purpose-built medical centre in Houghton-le-Spring, providing a light, spacious, and welcoming place to work. We offer ample free car parking and are a training practice that actively encourages staff to undertake training relevant to their role.

Job Summary

We are seeking a highly motivated and enthusiastic individual to join our busy, friendly, and forward-thinking team. The successful candidate will work on a permanent basis, covering four days a week (Tuesday to Friday). Essential skills include good communication and an excellent telephone manner, a willingness to learn, and the ability to use your own initiative.

Main Duties

The main duty of the role is to interact with our patients, either face-to-face or over the phone, and assist them with their requests. This includes signposting patients to the appropriate healthcare professional within the practice or related services, such as Pharmacy First or Minor Injuries Unit. You will also offer general assistance to the practice team and project a positive and friendly image to patients and other visitors.

Key Responsibilities

  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the phone.
  • Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
  • Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team when necessary.
  • Facilitate effective communication between patients, members of the primary healthcare team, secondary care, and other associated healthcare agencies.

Person Specification

Qualifications

Essential

  • GCSE grade A to C in English.

Experience

Essential

  • Experience of a Customer Service or Reception-based role.

Desirable

  • Experience of working in a primary care setting.
  • Experience of working in a GP practice.

Knowledge and Skills

Essential

  • Good interpersonal and communication skills.
  • Good organisation skills.
  • Good IT skills.

Desirable

  • Ability to prioritise workload.

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