Museum Visitor Services Supervisor

1 month ago


West Midlands Combined Authority, United Kingdom Sandwell Metropolitan Borough Council Full time

Sandwell Museum Service is seeking a motivated and enthusiastic Visitor Services Officer to oversee the day-to-day operations of Haden Hill House and Haden Old Hall. The successful candidate will deliver exceptional customer care and public service to visitors of all ages and backgrounds. Key responsibilities include supervising front-of-house staff, developing the service, and undertaking administrative tasks. A flexible approach to working is essential, with regular weekends, bank holidays, and evening shifts. The role offers a 5-hour job share with a colleague, with potential for extension to full-time in the future. The ideal candidate will possess GCSEs in Maths and English or equivalent.

Key Responsibilities:

  • Supervise front-of-house staff to ensure excellent customer service
  • Develop and implement service improvements
  • Undertake administrative tasks, including day-to-day operations
  • Work collaboratively with the museums' management team
  • Deliver high-quality events and activities for visitors and the local community

Requirements:

  • GCSEs in Maths and English or equivalent
  • Flexible approach to working, including regular weekends and evening shifts
  • Ability to work collaboratively as part of a team


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