Intelligence Analyst

3 weeks ago

Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time
Job Title: Intelligence Analyst

We are seeking a highly skilled and motivated Intelligence Analyst to join our Counter Fraud Services team in Haywards Heath, West Sussex.

Job Summary:

The successful candidate will be responsible for completing complex desktop research reports, reviewing and analysing fraudulent claims and policies, and managing fraud operations. By protecting the business from fraud risks, you will receive, triage, and disseminate all sourced intelligence, ensuring full compliance with company financial crime procedures and policies at all times.

Key Responsibilities:
  • Receive, triage, and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures.
  • Management of a fraud intelligence repository, to include data input, quality, retention, and disposal, referring to the Intelligence Manager as necessary.
  • Undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports.
  • Identify and refer suspect claims and policies to relevant teams using fraud databases and analytics tools.
  • Producing witness statements on policy misrepresentation and non-disclosure and giving evidence in court.
  • Meet agreed fraud KPIs and targets.
  • Maintain an up-to-date knowledge of market counter-fraud activities specific to intelligence and related fraud/financial crime legislation.
  • Ensure compliance with company financial crime procedures and related policies.
  • Submit Suspicious Activity Reports as necessary to the Intelligence Manager and Money Laundering Reporting Officer.
  • Analysis of fraud threats using multiple Excel datasets.
  • Maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED), and Insurance Fraud Investigators Group (IFIG).
  • Adhere to and consider all regulatory requirements at all times, including TCF, DPA, and AML.
  • Ensure compliance with TCF principles when liaising with customers.
  • Build and maintain relationships both internally and externally.
  • Be compliant with health and safety policies at all times.
  • Ensure compliance with Company and other relevant standards/regulations at all times.
  • Any other reasonable duties as required.
  • Carry out duties, activities, and tasks as directed within the Claims and Fraud pillar.
Requirements:
  • Proven Motor insurance claims and policy experience (Essential).
  • Fraud intelligence handling in the general insurance (motor) environment (Desirable).
  • Undertaking research and writing reports.
  • Some knowledge of fraud intelligence handling practice.
  • Awareness of the IFB intelligence model.
  • Good understanding of relevant fraud-related legislation.
  • Good understanding of all aspects of motor insurance.
  • Excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance.
Skills and Qualifications:
  • Good communication skills, both verbal and written.
  • Negotiation and influencing skills.
  • Good time management and organisation skills with the ability to prioritise work.
  • Good analytical and problem-solving skills, with the ability to adopt a logical approach to resolving problems.
  • Strong customer service skills.
  • Good numeracy and literacy skills.
  • Basic to Intermediate Excel spreadsheet skills.
  • Good report writing skills.
Behaviours:
  • Customer-focused (internal customers & external).
  • Self-motivated and enthusiastic.
  • Embrace, embed, and incorporate the Company values.
  • Passionate about reducing the business exposure to fraud risk.
  • Takes initiative to make decisions.
  • An organised and proactive approach.
  • Emphasis on attention to detail and accuracy.
  • Able to work on own initiative and as part of a team.
  • A flexible approach and positive attitude.
  • Confident in presenting complex information in a clear and concise manner.
  • Strives to deliver performance targets and drive business improvements.

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