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Quality Assurance Director for Speciality Division
1 month ago
Company Overview:
PIB Insurance Brokers is a leading insurance broker with a strong presence in the UK market. We are committed to delivering exceptional services to our clients and employees alike.
Job SummaryWe are seeking an experienced Quality Assurance Manager to join our Speciality Division team. The ideal candidate will have a strong background in quality assurance, regulatory compliance, and customer service.
Key Responsibilities:
- Develop, manage, deliver, monitor, and report on Quality Assurance throughout the Speciality Division.
- Ensure that processes are current, accurate, and in accordance with FCA Regulations and the Speciality Division procedural standards.
- Undertake quality monitoring reviews throughout the Speciality division, reporting findings to all stakeholders.
- Identify themes / learning outcomes further to quality monitoring reviews and assist business areas by providing root cause analysis and training to staff.
- Oversee and monitor breach logging, further to QA findings, undertaking appropriate root cause analysis and engaging with the business to ensure delivery of improvements.
- Participate in Project Activity, such as training and process drafting, where required within the wider operations team.
Requirements:
- A good academic record.
- Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role, ideally in other brokers/insurers, or other areas of financial services.
- Strong technical, practical and working knowledge of FCA GI regulation, ideally with London Market and MGA experience, knowledge of other relevant regulation/legislation such as GDPR and IDD are required, and a basic understanding of risk management principles would be beneficial.
Benefits:
- Competitive salary: £45,000 - £60,000 per annum.
- Competitive holiday allowance with the annual option to buy additional days.
- Company pension scheme.
- Enhanced maternity and paternity leave packages.
- A flexible benefits package which allows you to add additional benefits to your overall package.
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more.
- Referral schemes.
- Discounted rates on PIB products.
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more.
About Us:
We are a dynamic and growing organization that values its employees and seeks to provide them with opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
