Freight Customer Service Representative
3 days ago
The Logistics Partnership LLP is seeking an experienced Logistics Customer Service Advisor to join their team in Felixstowe, Suffolk. As a key member of the team, you will provide exceptional customer service and support to clients, ensuring timely and efficient resolution of queries and issues.
About the Role
This is a full-time, long-term temporary position working Monday to Friday, 0800-1700 hours, with an immediate start. You will be responsible for acting as the first point of contact for customers, providing a high standard of service via telephone and email. Your duties will include effective communication with customers, colleagues, and other offices, analyzing and communicating solutions, receiving and processing bookings within agreed timescales, and managing day-to-day activities of customers.
Key Requirements
To succeed in this role, you must have excellent communication skills, be able to learn new systems and undertake training, and possess previous experience in a freight/logistics/shipping customer service environment. Organizational and prioritization skills are also essential.
What We Offer
We offer a competitive salary of £12.02 per hour (PAYE), a dynamic and growing company culture, and opportunities for career development and growth. If you are a reliable, detail-oriented individual with a passion for customer service, we invite you to apply for this exciting opportunity.
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