Freight Industry Customer Service Professional
1 month ago
About the Role:
We are seeking a skilled customer service professional to join our dynamic team in Felixstowe, Suffolk. As a key point of contact for customers, you will provide exceptional service and support via multiple communication channels.
Key Responsibilities:
* Act as the first point of contact for customer inquiries, providing timely and effective solutions.
* Communicate effectively with customers, colleagues, and other offices to resolve issues efficiently.
* Analyze customer needs and provide tailored solutions to meet their requirements.
* Process bookings within agreed timescales, ensuring seamless customer experience.
Requirements:
* Excellent communication skills, both verbal and written, to interact with customers and colleagues.
* Willingness to learn new systems and adapt to changing priorities.
* Previous experience in a customer-facing role, preferably in an office-based environment.
* Ability to prioritize tasks, manage workloads, and meet deadlines.
What We Offer:
* Competitive salary: £12.02 per hour (PAYE)
* Immediate start opportunity
This is an exciting chance to join a leading company in the freight industry and contribute to delivering exceptional customer service.
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