Customer Experience Leader
6 days ago
Card Factory Overview
We are a passionate team dedicated to celebrating customers' life moments. With over one thousand stores across the UK and Ireland, we are the UK's leading specialist retailer of greetings cards, dressings, and gifts.
Team Leader Role
This is a fantastic opportunity to join our team as a Team Leader, working closely with our Store Managers to deliver commercial growth and develop a customer-focused culture.
Main Responsibilities
- Supporting Store Managers in driving commercial growth
- Developing a culture of customer excellence
- Leading store teams to deliver great standards and exceptional service
- Reviewing store performance data and identifying areas for improvement
Key Requirements
- Strong leadership skills
- Commercially minded with a passion for driving sales growth
- Customer-centric with a focus on delivering excellence in service
Benefits Package
- Pension scheme
- Colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Seasonal incentive schemes
- Retail Management Apprenticeship Programmes
- Discounted gym membership and other benefits
- Enhanced Maternity, Paternity, and Adoption leave
Salary Information
The estimated hourly salary for this role is £11.75, reflecting the company's commitment to fair pay and industry standards.
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