Accommodation Team Leader
4 days ago
We are seeking a highly skilled and motivated individual to join our team as a Store Operations Manager at River Island. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring the smooth operation of our store.
Key Responsibilities- Leadership and Management
- Lead and motivate a team of sales advisors to achieve sales targets and provide excellent customer service.
- Develop and implement strategies to improve store performance, including sales growth, customer satisfaction, and operational efficiency.
- Collaborate with the management team to achieve business objectives and drive results.
- Customer Focus
- Develop and implement customer-focused initiatives to improve customer satisfaction and loyalty.
- Work with the management team to identify and address customer complaints and concerns.
- Monitor and analyze customer feedback to inform business decisions.
- Operations and Logistics
- Oversee the day-to-day operations of the store, including inventory management, stock replenishment, and visual merchandising.
- Ensure that all store operations are running smoothly and efficiently, including cash handling, customer service, and store maintenance.
- Collaborate with the management team to identify and address operational issues and implement solutions.
- Performance Management
- Develop and implement performance management processes to ensure that sales advisors are meeting sales targets and providing excellent customer service.
- Conduct regular performance reviews and provide feedback to sales advisors.
- Identify and address performance gaps and develop plans to improve performance.
- Experience
- Minimum 2 years of experience in a retail leadership role, preferably in a fast-paced environment.
- Proven track record of driving sales growth, improving customer satisfaction, and ensuring operational efficiency.
- Skills
- Excellent leadership and management skills, with the ability to motivate and inspire a team.
- Strong communication and interpersonal skills, with the ability to build relationships with customers, colleagues, and management.
- Ability to analyze data and make informed business decisions.
- Proven problem-solving skills, with the ability to identify and address operational issues.
- Education
- High school diploma or equivalent required; degree in business, retail, or a related field preferred.
- Competitive Salary and Benefits
- Competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
- Opportunities for Advancement
- Opportunities for career advancement and professional growth within the company.
- Recognition and Rewards
- Recognition and rewards for outstanding performance and contributions to the company.
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