Academic Financial Support Coordinator
11 hours ago
We're Shawbrook Bank, a financial services provider dedicated to delivering exceptional customer experiences. Our team is passionate about creating products and services that meet the unique needs of our customers.
Job Title: Academic Financial Support CoordinatorThe Academic Financial Support Coordinator plays a vital role in ensuring seamless operational processes within our organization. This position requires strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Daily Mortgage Funds Request: The successful candidate will be responsible for requesting daily mortgage funds from our finance team, ensuring timely release and application of funds for our customers.
- Loan Payment File Preparation: Prepare and send loan payment files to our finance team for the release of funds to solicitors.
- Operational Finance Mailbox Enquiries: Monitor and manage Operational Finance mailbox enquiries, providing prompt responses to customer queries.
- BACS Files Processing: Process BACS files (AUDDIS, ADDACS, DD Raise, and ARUDD) to facilitate efficient transactions.
- Customer Account Updates: Update customer accounts by applying web portal payments, post-redemption monies, bank statement receipts, debit card payments, and third-party invoices.
Requirements:
- Strong Experience: A minimum of 2 years' experience in a similar role within the financial services industry, preferably in secured lending or residential mortgage markets.
- Technology Skills: Intermediate MS Office skills, with proficiency in Excel covering pivot tables, macros, and formulae.
- Teamwork and Time Management: Proven ability to work effectively in high-volume, fast-paced environments with tight deadlines.
What We Offer:
- Competitive Salary: £45,000 per annum, reflecting the importance of this role in our organization.
- Annual Leave: 25 days' annual leave, allowing for relaxation and rejuvenation.
- Pension and Healthcare: Contributory pension scheme and comprehensive healthcare benefits, demonstrating our commitment to employee well-being.
- Flexible Working Hours: Hybrid working arrangements, enabling a balance between work and personal life.
- Positive Work Environment: A supportive and inclusive workplace culture, fostering growth and development.
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