Front Desk Representative
1 day ago
GUESTHOUSE HOTELS
A family-owned business with a passion for creating unique and memorable experiences for our guests. We believe that happy staff make happy guests, and we're committed to empowering our teams to deliver exceptional service.
Key Responsibilities- Delivering Exceptional Customer Service: Responding to guest queries, resolving issues promptly, and ensuring a seamless stay experience.
- Managing Front Desk Operations: Handling check-ins, check-outs, and room assignments, ensuring efficient and accurate processing.
- Collaborating with Colleagues: Working closely with our housekeeping, concierge, and maintenance teams to ensure smooth day-to-day operations.
- Passion for Hospitality: A genuine enthusiasm for delivering exceptional customer experiences and making our guests feel at home.
- Excellent Communication Skills: Effective communication and interpersonal skills, with the ability to adapt to different situations and personalities.
- Organisation and Time Management: Ability to prioritise tasks, manage multiple responsibilities, and maintain a high level of productivity in a fast-paced environment.
- Competitive Salary: £25,000-£30,000 per annum, depending on experience.
- Benefits Package: Access to private GPs, counselling sessions, and a staff room with a pantry full of food.
- Training and Development: Opportunities to learn new skills, attend workshops and conferences, and progress your career within the company.
- Discounted Accommodation: Stay with your family and friends in any of our hotels at a significant discount.
If you're passionate about delivering exceptional customer service and want to be part of a dynamic and fun-loving team, apply now
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