Unified Collaboration Engineer
3 days ago
Job Description
We are seeking an experienced Senior Messaging Engineer to join our team at bet365. The successful candidate will have a strong background in Unified Communication (UC) technologies and be able to actively manage, support and develop UC solutions across the Business.
Responsibilities include:
- Maintaining and managing our core UC services and providing improvements where necessary.
- Working closely with IT management and other functional groups to design, develop, deploy and administer our collaboration services.
- Participating in product evaluations, system testing and product lifecycle management.
- Enforcing all security controls when enabling new UC applications and features, whilst continually documenting and maintaining this.
- Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support.
- Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised.
- Maintaining and enforcing the governance of each UC application and feature, in line with ISG standards.
- Setting up all UC applications and features, technical designs, standards and process documentation.
Requirements
To be successful in this role, you will need:
- Experience working as a 3rd line Unified Communications Engineer.
- Experience in designing, configuring and implementing solutions within an organisation.
- Skilled in delivering, implementing and supporting Microsoft Exchange, both Online and On Premise.
- Skilled in supporting Microsoft Teams.
- Maintaining, supporting and managing Cisco Ironports such as ESA.
- Maintaining, supporting and managing MDM technologies, preferably Workspace One.
- Ability to understand and deliver tasks and projects to our business standards.
- Strong documentation skills.
- Ability to work to deadlines with a pragmatic approach to administration, governance and risk.
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