Unified Collaboration Engineer

3 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time

Job Description

We are seeking an experienced Senior Messaging Engineer to join our team at bet365. The successful candidate will have a strong background in Unified Communication (UC) technologies and be able to actively manage, support and develop UC solutions across the Business.

Responsibilities include:

  • Maintaining and managing our core UC services and providing improvements where necessary.
  • Working closely with IT management and other functional groups to design, develop, deploy and administer our collaboration services.
  • Participating in product evaluations, system testing and product lifecycle management.
  • Enforcing all security controls when enabling new UC applications and features, whilst continually documenting and maintaining this.
  • Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support.
  • Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised.
  • Maintaining and enforcing the governance of each UC application and feature, in line with ISG standards.
  • Setting up all UC applications and features, technical designs, standards and process documentation.

Requirements

To be successful in this role, you will need:

  • Experience working as a 3rd line Unified Communications Engineer.
  • Experience in designing, configuring and implementing solutions within an organisation.
  • Skilled in delivering, implementing and supporting Microsoft Exchange, both Online and On Premise.
  • Skilled in supporting Microsoft Teams.
  • Maintaining, supporting and managing Cisco Ironports such as ESA.
  • Maintaining, supporting and managing MDM technologies, preferably Workspace One.
  • Ability to understand and deliver tasks and projects to our business standards.
  • Strong documentation skills.
  • Ability to work to deadlines with a pragmatic approach to administration, governance and risk.


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