Technical Support Specialist

16 hours ago


Leicester, Leicester, United Kingdom Next Full time
About the Role

We are seeking a skilled Technical Support Specialist to join our team at Next. As a key member of our Computer Services department, you will play a vital role in ensuring the smooth operation of our POS systems and providing exceptional customer service to our colleagues.

Key Responsibilities
  • Provide 1st line technical support and answer queries via phone and chat
  • Use different skills and experience to handle all types of queries in a fast-paced team
  • Keep abreast of new systems and software developments in Next stores
  • Work with 3rd party companies and other teams within the department to resolve issues
  • Highlight common trends and issues to improve our services
Requirements
  • Able to speak, read and write English at a level that enables you to complete your role
  • Experienced in working in a collaborative manner in a large-scale, fast-paced environment
  • Flexibility when it comes to shifts and overtime
  • Excellent telephone manner and communication skills
  • Previous customer service, call centre, or helpdesk experience
  • Previous retail store experience
Desirable
  • Experience using call logging software
  • Experience using GSuite
  • Full UK driving licence


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