Support Services Professional

21 hours ago


Witney, Oxfordshire, United Kingdom XACT PLACEMENTS LIMITED Full time

XACT PLACEMENTS LIMITED is looking for a 2nd/3rd Line Support Engineer to join our team in Oxfordshire.

The successful candidate will be responsible for providing technical support to clients, managing and implementing projects, and maintaining accurate documentation. They will also be required to communicate effectively with clients and mentor junior staff members.

Main Tasks:

  • Provide technical assistance to clients via various channels
  • Project manage and deliver projects from inception to completion
  • Keep documentation up-to-date and accurate
  • Manage client expectations and adhere to support SLAs
  • Mentor and train junior staff members

Requirements:

  • Knowledge of Windows Server, Microsoft 365, Azure, Intune, and Exchange
  • Experience in networking and hyper-v environments
  • Excellent communication and interpersonal skills
  • Certifications desirable but not essential

What We Offer:

  • A competitive salary: £35,000-£40,000 per annum, depending on experience
  • Professional development opportunities
  • A dynamic and supportive work environment

Based on national average rates we offer a salary range of $35,000 - $40,000.


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