Property Portfolio Manager
2 months ago
About the Role:
We are seeking a highly skilled and motivated Property Portfolio Manager to join our team at Entwistle Green. As a Property Portfolio Manager, you will be responsible for managing a portfolio of properties, building relationships with internal colleagues and customers, and providing a first-class service to our tenants and landlords.
Key Responsibilities:
- Coordinate urgent and routine repairs and maintenance
- Liaise with tradespeople and contractors, keeping customers up to date
- Organise safety inspections and manage remedial works
- Liaise with landlords following regular property visits
- Assist customers with general tenancy queries
- Carry out weekly partnership calls with colleagues and welcome calls with new customers
- Deal promptly and courteously with communication from landlords, tenants, contractors, and internal partners
- Provide a first-class service to maximise customer retention
- Ensure personal and team deadlines are met, service levels maintained, and KPIs achieved
About You:
We are looking for a Property Portfolio Manager who is passionate about delivering exceptional customer service, has excellent organisational skills, and can build rapport with our tenants and landlords. You will need to be a confident communicator, both verbally and in writing, have strong time management skills, and be able to prioritise your workload.
What We Offer:
- 23 days annual leave increasing with length of service
- Pension scheme
- Full training, support, and guidance
- Excellent career progression opportunities throughout the business
- Outstanding discounts across retail, entertainment, travel, and health
- Wellness benefits, we are part of the wellness charity – MIND
Why Join Us?
At Entwistle Green, our passion for property and strong focus on people set us apart. We offer a fun and positive work environment, and our size and scale could open up huge opportunities for you to broaden your skills or progress upwards to take on more responsibility.
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