Client Services Coordinator

5 days ago

Ipswich, Suffolk, United Kingdom Birketts Full time

Job Summary

Birketts is seeking a highly organized and customer-focused Client Services Coordinator to join our Ipswich office. As a key member of our Client Services Team, you will play a vital role in ensuring the smooth and efficient running of the office.

Main Responsibilities:

  • Maintain the office to a high standard, particularly communal and client-facing areas.
  • Provide effective liaison and support between the Client Services Team and the rest of the firm.
  • Offer business service support across all departments in the office and assist with office-related issues.
  • Book, prepare, and clear meeting rooms and organize refreshments as needed.
  • Monitor and maintain office supplies.
  • Handle mail and DX duties, including incoming and outgoing couriers.
  • Ensure adherence to Health & Safety procedures, such as the fire procedure and first aid.
  • Assist with general administration tasks.

Requirements:

  • Proven experience in a customer-facing environment.
  • Front-of-house customer service experience is ideal.
  • Ability to handle challenging situations while interacting with others.
  • Effective communication and organizational skills.
  • Proficiency in Microsoft Office applications.
  • Motivational and proactive approach.
  • Adaptability to change and innovative ideas.
  • Flexibility to meet business requirements.
  • Excellent planning, time management, and organizational skills.
  • Team player.
  • Ability to remain focused and decisive in a pressured environment.

What We Offer:

  • 25 days holiday (FTE) plus Bank Holidays (rising with service up to a maximum of 30 days).
  • Long Service holiday award – 1 extra week every 10 years continuous service.
  • Private Healthcare with BUPA (offered after probation is passed).
  • Scottish Widows Pension Scheme (5% employer / 5% Employee).
  • Staff Profit Share and Individual Performance Bonus Scheme.
  • Salary sacrifice (Pensions, Staff Profit Share).
  • Life Assurance - 4 x salary / Permanent Health Insurance.
  • Paid CSR Day.
  • Enhanced Maternity/Paternity Leave.
  • Subsidised gym membership.
  • Electric car scheme.
  • Uniform provided.

We welcome applications from individuals seeking flexible, agile, and part-time roles and are happy to explore your preferred working patterns as part of your application.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.

We pride ourselves on being an inclusive organization that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.

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