Support Team Member
1 week ago
Fanvue is a leader in the creator economy, focusing on building a platform where creators can monetize their content and connect with their audience. Our goal is to revolutionize the way creators interact with their fans, creating a more intimate and rewarding experience.
Job Overview
We're looking for a talented Support Team Member to join our growing customer service team. As a key member of this team, you'll be responsible for delivering exceptional support to our creators and fans, ensuring they have an outstanding experience when using our platform.
Key Responsibilities
• Serve as the first point of contact for fans and creators on the Fanvue Platform.
• Respond to customer inquiries in a timely and efficient manner, providing effective solutions to issues.
• Collaborate with the Operations Manager and CFO to resolve complex payment issues.
• Contribute to the development of new strategies and improvements in customer service protocols.
What You'll Enjoy
• Competitive salary: £40,000 - £55,000 per annum.
• Unlimited holiday time.
• Remote working flexibility.
• Flexible hours tailored to your performance peaks.
• Opportunities for rapid career growth.
• Support for upskilling costs.
• A collaborative and dynamic work environment.
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