Sales and Customer Service Representative

3 weeks ago


Birmingham, Birmingham, United Kingdom undisclosed Full time
Job Description:

Role Summary: We are seeking a dedicated and enthusiastic Bullion Trader to join our sales and customer service team.

About Us: Joining our company, you will become part of an exciting, entrepreneurial business which has grown our flagship brand to become the UK's no.1 online gold and silver bullion dealer.

Key Responsibilities:

  • Customer Engagement: Answer inbound calls and emails, providing high-quality assistance to our customers.
  • Sales Focus: Drive sales by following up on customer leads and delivering comprehensive product knowledge.
  • After-Sales Care: Take ownership of after-sales support, ensuring any issues are resolved promptly and to the customer's satisfaction.

Requirements: Excellent communication skills and confident phone manner. Ability to learn and retain product knowledge, helping you offer tailored solutions to clients.

Package: £26,500 - £30,000 OTE based on experience, 25 days of holidays + 8 days Bank Holidays and the opportunity to buy 5 extra days per year.



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