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Retail Banking Associate

2 months ago

Canterbury, Kent, United Kingdom MetroBank Full time

Job Summary

Metro Bank is seeking a highly skilled and customer-focused Banking Representative to join our team in Canterbury. As a key member of our Retail & Business Banking team, you will be responsible for delivering exceptional customer service and promoting our products and services to our customers.

Key Responsibilities

  • Provide sound knowledge of our products and services to customers, and deliver exceptional customer service to meet their needs.
  • Work as part of a team to prioritize tasks and deliver on store objectives, ensuring a seamless customer experience.
  • Act as a brand ambassador in the community, supporting the store to be the number one community bank.
  • Stay up-to-date with regulatory and non-regulatory training to ensure compliance and fairness in all transactions.

Requirements

  • Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
  • Proficiency in computer skills, including a working knowledge of Microsoft Office.
  • Experience in handling customer service queries and operating in an environment with controlled processes in place.

What We Offer

  • Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts.
  • Extensive training and internal opportunities for career advancement.
  • Emphasis on work-life balance, offering opportunities for flexible shift patterns tailored to accommodate your professional responsibilities and personal life.