Account Manager
4 weeks ago
About the Role
We are seeking an Account Executive to join our Client Services team at TMW Unlimited. This is a 12-month internship programme that provides a unique opportunity to gain hands-on experience in the creative marketing industry.
As an Account Executive, you will be responsible for providing the first line of support for our clients' retail network, managing incoming calls, enquiries, and support requests from across the UK. You will also play an essential role in continuing to build our relationship and reputation with our clients and their networks.
Key Responsibilities
- Network rapid response: Respond to queries from the client's retail partner network
- Creative development: Gain an understanding of agency process and resource management to enable end-to-end management of creative assets
- Relationship building: Build and maintain strong client relationships, together with team members and colleagues across departments, that engender trust and add value
- Campaign management: Support colleagues in the day-to-day running of on-going campaigns, taking ownership of some projects as and when appropriate
- Documenting effectiveness: Produce and update contact reports, status reports, and arrange status meetings, being responsive and collaborative
- Stakeholder/project management: Manage expectations of internal stakeholders throughout the duration of a project by effectively communicating information, actions, and progress
- Trend analysis: Be across industry leading ideas and emerging trends and proactively share your views with the team
- Financial acumen: Gain an understanding of the account finances, how the agency makes money, and be aware of opportunities for additional revenue
Requirements
We are looking for individuals who are motivated self-starters and committed to developing their career in the creative marketing industry. The ideal candidate will have some relevant experience or demonstrable interest in the creative marketing industry, be a clear communicator, and have great customer service skills, organisational skills, and attention to detail.
Benefits
The Experience
- A 12-month structured programme, outlining the experience gained, including real-life work projects and face-to-face time with senior leaders
- Industry recognised qualification with 20% study leave
- Fellows must be willing to travel into the office at least 2 days a week, with the opportunity to work remotely the remaining 3 days if desired
The Reward
- £23,400 annual salary on a 12-month contract
- Pension, Life Assurance, Eye Tests, Flu Jabs
- Connect Card, Taste Card – discounts at local bars and restaurants
Time Out
- 25 days holiday pa
- Christmas closure (usually 3 days), Birthday day off
- Flexible bank holidays – switch up to two bank holiday days to another day of your choice, acknowledging events which are important to different cultures
- Volunteer day – a day per year to give back to the community or support a charity
About TMW Unlimited
TMW Unlimited is a fully integrated agency group with human understanding at its heart. We create ideas that move people and believe that ideas should work everywhere. We combine deep digital and advertising expertise, a strong heritage in CRM, and award-winning creativity to make it all happen.
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