Customer Service Team Leader
1 month ago
We are seeking a talented and enthusiastic Customer Service Team Leader to join our team at Opus People Solutions Ltd.
About the Role:
The successful candidate will be responsible for leading and overseeing an operational team of Independence and Wellbeing Advisors, ensuring they deliver a high level of customer experience while promoting a positive working culture and championing new ways of working.
Key Responsibilities:
- Lead and manage a team of up to 10 staff members
- Develop and implement strategies to improve customer service and experience
- Identify and develop opportunities for continuous improvement
- Proactively floor walk in the Contact Centre to provide immediate feedback on quality of service
- React quickly and proactively to demand in the contact centre to ensure operational requirements are met
Requirements:
- Ability to lead a team and manage staff
- Experience of strength-based approach and social prescribing
- Ability to listen and question effectively to gather information to resolve queries
- Experience of coaching and progression for team members
- Training new starters and creating a welcoming environment
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for career development and growth.
About Us:
Opus People Solutions Ltd is a leading provider of recruitment and HR services. We are committed to making a positive difference for our clients and candidates.
Our Values:
We are committed to our values of Wellbeing, Equality, Achieve, Support, Pride, Innovate, Respect, and Empower.
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Ipswich, United Kingdom Opus People Solutions Full timeCustomer Service Team LeaderPay: £16.63 per hour, 37 hours per week (part time wouldn't be considered)Length: until end of March 2025 but with possibility of extendingLocation: Ipswich office based only Are you an experienced Customer Service Team Leader?Do you thrive in a target driven environment with the ability to motivate the team around you in...
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Ipswich, United Kingdom Opus People Solutions Ltd Full timeAbout the RoleWe are seeking a talented and enthusiastic Customer Team Leader to join our team at Opus People Solutions Ltd. As a key member of our team, you will be responsible for leading and overseeing an operational team of Independence and Wellbeing Advisors, ensuring they deliver a high level of customer experience while promoting a positive working...
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