Fitness to Practise Case Manager

1 month ago

London, Greater London, United Kingdom The Graduate Project Full time
Job Title: Fitness to Practise Case Manager

The Graduate Project is seeking a highly skilled and experienced Fitness to Practise Case Manager to join our team. As a key member of our regulatory team, you will be responsible for managing and overseeing cases where concerns have been raised about the conduct, performance, or health of professionals.

Key Responsibilities:
  • Case Management: Manage a caseload of fitness to practise cases from initial complaint through to resolution, conducting thorough investigations, gathering evidence, interviewing witnesses, and compiling reports.
  • Decision Making: Make informed decisions on whether cases should proceed to formal hearings or be closed at an early stage, preparing cases for formal hearings, including drafting charges, briefing legal representatives, and liaising with panel members.
  • Stakeholder Engagement: Liaise with complainants, registrants, legal teams, and other stakeholders to ensure clear communication and transparency throughout the process, acting as a point of contact for all parties involved, providing updates and managing expectations.
  • Compliance and Reporting: Ensure all case management activities comply with relevant legislation, regulations, and internal policies, maintaining accurate and up-to-date records on case management systems, and preparing regular reports on case progress, outcomes, and trends for senior management and external bodies as required.
  • Continuous Improvement: Identify opportunities to improve case management processes and contribute to the development of best practices, participating in training and professional development opportunities to stay informed of changes in regulatory requirements and industry standards.

Qualifications and Experience:

  • Essential: Bachelor's degree in Law, Healthcare, or a related field, proven experience in case management, preferably within a regulatory or legal setting, strong understanding of regulatory frameworks, fitness to practise processes, and relevant legislation.
  • Desirable: Professional qualification in law or healthcare, experience working within a regulatory body or professional standards organization, knowledge of GDPR and data protection principles.

Key Competencies:

  • Attention to Detail: Ability to meticulously review and analyze information, ensuring accuracy and completeness.
  • Decision Making: Confident in making well-reasoned decisions and taking responsibility for outcomes.
  • Communication: Strong interpersonal skills with the ability to communicate effectively with diverse audiences.
  • Problem-Solving: Proactive in identifying issues and finding solutions to complex problems.
  • Resilience: Ability to manage a challenging caseload while maintaining high standards of professionalism and integrity.

Additional Information:

  • This role may require occasional travel to attend hearings or meetings.
  • The successful candidate will be required to undergo a background check in line with regulatory requirements.
  • Flexibility in working hours may be required to meet case deadlines.

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