Resident Liaison Officer

2 weeks ago


Kilburn, Greater London, United Kingdom Velocity Recruitment Full time
Job Title: Resident Liaison Officer - Tenant Liaison Specialist

Job Description:
We are seeking a Resident Liaison Officer / Tenant Liaison Officer to join our team at Velocity Recruitment. The successful candidate will be part of a team working on a major works framework for Brent council and report to the Project Manager.

Project Overview:
The project you will be allocated to will be in Kilburn and consists of EWI, IWI, Windows, Roofs, New Lifts, Boiler Replacements, K&B's and Fire Safety works on a tower and 18 storey block.

Key Responsibilities:
* Make initial contact with tenants
* Build customer confidence
* Explain all aspects of improvement work
* Identify Customer needs (working parents/shift patterns/health issues etc)
* Open forum client/management meeting
* Book appointments with tenants
* Visit tenants with portfolio of relevant works and design briefs
* Picture surveys
* Communicate with tenant throughout works programme
* Be the link between tenant and Site/Project Manager
* Administration/record keeping
* Daily line management meetings

Requirements:
Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills.

About the Company:
My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate.

What We Offer:
* Competitive salary
* Opportunity to progress
* Full order book
* Established company with a strong reputation

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