Order Management Coordinator

14 hours ago


Norwich, Norfolk, United Kingdom Exertis Full time

Your New Opportunity

This role is focused on offering support to our Print sales teams, by completing administration tasks and speaking directly with customers.

We expect you to manage order and processing tasks, including receiving purchase orders, handling quote requests, and coordinating with account managers for accurate processing.

Additionally, you will oversee the daily delivery checklist to ensure orders are invoiced, dispatched and tracked, addressing any delays through customer service and raising necessary support tickets.

You will also generate and distribute daily sales reports, maintain the call statistics tracker, sharing detailed call performance data with account managers biweekly.

Serve as the main point of contact for bid requests, securing pricing from vendors, processing warranty forms and liaising with product managers and relevant teams to finalise bids and warranties.

Coordinate returns processes with customer service, follow proper protocols and monitor freight adjustments to recover overcharges, ensuring efficient handling and financial accuracy.



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